Assc Dir-Customer Success Mgmt

Job DescriptionOur high-performing Client Enablement team seeks a Bermuda based Senior Client Success Manager to work closely within the Reinsurance Market Segment to expand and support strategic client relationships across all levels of the client’s organisation. As our Client Success Associate Director, you’ll play a key role in setting strategic direction, developing client relationships, and ensuring that our enterprise clients continually derive maximum value from Moody’s solutions. The ideal candidate will be a strategic thinker with extensive expertise in client success, team leadership, and enterprise account management.

The ideal candidate will be a self-motivated, pro-active, results-oriented professional who can work with minimal direction. The ideal candidate will get satisfaction from building new relationships and helping large organizations to derive business value from their relationship with Moody’s. The main functions of this role are to execute the strategic account plan, work closely with our client base, retain and increase revenue by helping pursue expansion opportunities while ensuring a high quality of service and effective communications between the client and internal Moody’s business units.

Success will be determined by client retention and satisfaction as well as performance on individual project-based initiatives. Essential Job FunctionsUnderstand the strategic direction and business priorities of client base to: Develop, maintain and execute on a strategic account plan, in partnership with the Moody’s sales team.

Develop and influence effective measures to protect client revenues in segment in partnership with sales teamIdentify expansion opportunities by having a deep understanding of the client's business operations and applying Moody’s solutions to provide valueBuild strong relationships across all levels of the organization, including senior-level contacts and collaborative relationships with end users. Develop proactive service strategies for strategic clients in segment to:

Lead and manage client projects for model evaluations, development of client’s VoR, workflow best practices, API integrations, etcProvide change and release management servicesManage and implement application and model onboarding and adoptionUse product and client knowledge to design solutions tailored to client’s businessDevelop training plansCoordinate product management, training and support teams to support unique client needsRepresent segment with Global Client Success LeadershipMaintain high visibility and credibility within Moody's RMS Senior ManagementRepresent Moody’s at external events, client events and conferencesTravelModerate travel may be required.

QualificationsBachelor’s degree in any discipline with a strong academic track recordMinimum 8 years of professional track record and experience in a client-facing role within re/insurance (catastrophe management, risk management, software services, analytics, or in a similar related field)Exceptional written and verbal communication skills - must be able to relay complex and often technical concepts to broad audiences;Proven track record of demonstrated ability to onboard, support, and excite customers to deliver high customer satisfaction, advocacy, and loyaltyUnderstanding of strategic account management principlesPassionate about providing an exceptional customer experience Creative, resourceful, detail-oriented, and well-organized A strong team player but still a self-starter who thrives in a fast-paced, high-growth startup environment Someone who flourishes when given responsibility and a sense of ownershipStrong presentation skillsStrong project management skillsStrong networking and influencing skillsSolid organizational skills and ability to work under pressureAbility to coordinate across different teams, working effectively in a team and as an individualFluency in English (written and spoken) is required