Patient Service Manager

Now Hiring: Patient Services Manager📍 Location: [Novant Health Presby-Charlotte, NC]🕒 Full-Time | 💼 Healthcare OperationsWe’re looking for a dynamic Patient Services Manager to lead our patient experience initiatives and operational excellence. This role is ideal for someone passionate about improving patient satisfaction and driving service quality across departments. Key ResponsibilitiesChampion patient satisfaction by implementing feedback-driven improvements. Oversee food service quality, including tray line operations, to ensure nutritional standards and patient preferences are met. Collaborate closely with the operations team to align services with patient needs. Manage departmental budgets and ensure cost-effective service delivery.

Lead, train, and develop a team of Patient Ambassadors to deliver compassionate, high-touch care. What We’re Looking ForProven experience in patient services or healthcare hospitality. Strong leadership and communication skills. Ability to manage multiple priorities in a fast-paced environment. Budget management and team development experience preferred. Join us in making a meaningful impact on patient care.

Apply today or share with someone who’d be a great fit!       Must have previous patient service experienceMust have worked in a healthcare settingMust have experience driving patient satisfaction scoresMust have experience overseeing tray line and rounding with patients, patient family members and clinical staff