Learning and Development Manager

Position: Learning and Development ManagerReports To: General ManagerWorks Closely With: Strategic Operations Manager, Head of Operations, Head of People and Culture, Zone Leaders (Medical, Fitness, Recovery, F&B), Marketing and Tech PartnersThe Learning and Development Manager is the key architect of how the Morrow Health team shows up every day — in knowledge, behaviour, and care. This role is responsible for building, delivering, and scaling learning experiences that reflect our brand values, elevate service quality, and unite cross-functional teams around a shared standard of excellence.

You will deliver in-person training and create scalable content including SOPs, videos, and digital modules tailored to medical, fitness, recovery, and F&B roles. This role suits someone highly organised, people-focused, and excited by innovation, collaboration, and fast growth.

Key ResponsibilitiesContent Development and Service TrainingDevelop SOPs, service scripts, and visual training tools for each frontline roleCreate video-based and AI-powered content using platforms such as HeyGen and ElevenLabs to enable learning at scaleTailor materials to align with brand standards and role-specific expectationsPartner with zone leaders to ensure training reflects real-world applicationCultural Integration and FacilitationLead in-person training sessions on LLMG values, guest experience standards, and team ritualsFacilitate onboarding and refresher training that reinforces our Operating PrinciplesHelp embed our brand promises in how teams engage with guests and one anotherOperational Flow and Cross-Department CoordinationCollaborate with Strategic Operations and Operations leads to map the full customer journeyDevelop training that clarifies service flows and supports a seamless guest experienceEnsure all materials are actionable, practical, and support operational efficiencyAdaptation, Feedback, and Continuous ImprovementTrack content usage, learner engagement, and adoption of practicesUpdate training tools regularly based on feedback and performanceCreate fast-learning formats suitable for a high-growth, fast-paced environmentRequirements6 to 8 years of experience in learning and development, hospitality or wellness training, or people development in high-touch environmentsSkilled in delivering live team training across multiple departments or functionsProficient in digital content creation and learning platforms, including AI-enhanced toolsDemonstrated success in developing SOPs, onboarding journeys, and modular learning systemsExcellent communication skills with the ability to simplify concepts and energise learnersIndependent, adaptable, and detail-orientedStrong cross-functional collaboration experienceDeep alignment with Morrow's values and a passion for helping people growNice to HaveExperience in pre-opening environments or multi-site service rolloutsFamiliarity with diagnostics, integrative health, or wellness modalitiesKnowledge of adult learning principles or instructional design certificationWhy Join UsThis is a career-defining opportunity to shape the future of longevity medicine while working alongside world-class clinicians and technologists.

You will contribute to initiatives that directly lead to extending human healthspan while establishing Singapore as the global hub for longevity innovation. At Morrow, you will build the foundation of team excellence and help translate our vision into reality. Your work will empower every team member to serve with clarity, confidence, and care. You will not just be building training systems. You will be shaping a people-first culture where learning becomes a daily practice.