Motor claims Assistant (Office Staff)

COLLEGE GRAD (ACCOUNTING, FINANCE, BUSINESS ADMINISTRATION) OR ANY FIELD REQUIREDOPEN FOR FRESH GRADSKNOWLEDGABLE IN USING MS OFFICES (WORD, EXCEL,PPT)NEAR PASIG SHAW AREATasks And ResponsibilitiesClaims Processing and AdministrationInitial Claims Handling: Accurately handle the initial notification of motor claims, entering all necessary details into the claims management system in a timely manner.Documentation Review: Review and validate claims forms, ensuring all required information and documentation is provided, including police reports, repair estimates, and accident photos.Record Keeping: Maintain accurate and up-to-date records of all claims activities and correspondence within the claims management system.Filing: Ensure proper organization, filing, and retrieval of all claims documents and supporting materials.Reporting: Prepare and submit regular reports to the Claims Manager regarding claims trends, performance metrics, and workflow updates.Customer Service and CommunicationPrimary Contact: Serve as the primary point of contact for claimants, providing clear and timely information regarding their claim status, the claims process, and next steps.Inquiry Management: Respond to claimant and customer inquiries via phone, email, and chat promptly and professionally, resolving issues or escalating complex matters as necessary.Third-Party Liaison: Liaise effectively with third-party service providers, such as repair shops, investigators, and rental companies, to coordinate services and expedite the overall claims process.Claims Assessment SupportInformation Gathering: Assist claims handlers by proactively obtaining all necessary documents and information required to accurately evaluate claim validity and liability.Follow-Up: Diligently follow up on missing or incomplete information or documentation from claimants or third parties, ensuring timely claims resolution and preventing unnecessary delays.Internal Coordination: Coordinate with internal departments, including Underwriting and Legal, to facilitate a comprehensive and smooth claims assessment process.