Diagnostic Expert - MB (Mercedes Benz)

About the CompanyMSM group company is committed to delivering high-quality automotive solutions and services. Our mission is to ensure customer satisfaction through innovative technology and exceptional service. We foster a culture of continuous improvement and teamwork, where every employee is valued and empowered to contribute to our success. About the RoleThe Diagnostic Expert in the Automotive division will serve as a crucial final checkpoint for the Passenger car workshop team, responsible for diagnosing and troubleshooting problematic vehicles while ensuring high levels of customer satisfaction.

ResponsibilitiesWork as a final check point of the Passenger car workshop team to diagnose and trouble shoot the problematic vehicles. Develop and sustain Fix It Right Time and Zero Rework approach. Proactively identify patterns in the diagnostic skill gaps of the PC Workshop team to make tactical plan for skill development. Act as a Technical Advisor to the VP Automotive and Aftersales Director for decision-making processes. Provide technical assistance and guidance to customers, service technicians, and dealerships to diagnose and resolve issues related to all PC vehicles.

Analyze and interpret diagnostic reports, service manuals, and technical documents to PC Workshop team, Service Advisors and Customers. Interact with customers in a professional and courteous manner, addressing their concerns and questions regarding vehicle maintenance and repairs. Ensure a high level of customer satisfaction by providing timely and accurate information and solutions. Stay up-to-date with the latest MSM Brands’ PC vehicles models, technology, and features. Conduct training and knowledge-sharing sessions for dealership staff to enhance their understanding of PC products. Maintain detailed records of technical inquiries, service requests, and resolutions for reference and analysis.

Generate reports to monitor and improve service performance. Help develop the SOPs and Work Instructions needed for PC team on Workshop diagnosis, large repairs to make sure the team meet Fix It Right First Time and Zero rework target. Collaborate with the technical support team to troubleshoot complex technical issues and develop innovative solutions. Accelerate the speed of the PC Workshop team on diagnosing the root cause of the issue, minimize rework and make quick decisions for both customers’ and company’s sake.

Act as a liaison between customers, service centers, and the PC Workshop and Service team to resolve challenging problems. Ensure that all diagnostics, repairs and maintenance procedures adhere to Mercedes-Benz and other PC brands’ standards and guidelines. Support QC team and Service team by regularly conduct quality checks to guarantee that service and repair work meets the required standards. QualificationsBachelor’s degree in electrical engineering or related field. Professional certifications or licenses in automotive engineering are a plus. Ability to manage schedules and meet deadlines. 10+ years of experience in electrical and controls engineering role.

Required SkillsProven experience in electrical design and PLC programming. Strong knowledge of automated systems in the automotive industry. Ability to work with cross-functional teams. Experience as diagnostic expert in multi-branded including Mercedes benz car dealership. Experience working outside of home country. Preferred SkillsOEM-certified Mercedes-Benz diagnostic experts. Pay range and compensation packageCompensation details will be discussed during the interview process. Equal Opportunity StatementMSM Brands is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. ```