MSP Program Coordinator

About Pinnacle GroupPinnacle Group is a leading provider of workforce solutions and managed services, empowering organizations to optimize their workforce and achieve operational excellence. We specialize in delivering innovative and tailored solutions across industries, leveraging technology, process excellence, and deep market expertise to drive business success. Our commitment to quality, efficiency, and client satisfaction has positioned us as a trusted partner in the global workforce ecosystem.SummaryPinnacle Group is seeking a highly motivated MSP Program Coordinator to support our Managed Service Provider (MSP) program operations. This role plays a vital part in ensuring seamless program execution, compliance, and service delivery by managing data accuracy, workforce documentation, and process coordination. The ideal candidate is detail-oriented, proactive, and skilled at balancing multiple priorities in a dynamic, fast-paced environment.Job DescriptionConduct regular audits within the Vendor Management System (VMS) to ensure compliance with client and internal standards.Manage documentation, validation, and tracking of client requirements to support efficient and accurate staffing processes.Implement and monitor quality assurance (QA) procedures, identifying discrepancies and driving timely corrective actions.Coordinate worker profiles, including onboarding, extensions, and terminations, to maintain alignment with client workforce needs.Manage updates to work orders and staffing assignments to ensure accuracy and compliance within the VMS.Track and report on key program metrics such as resource utilization, requisition cycle times, and task completion.Maintain proactive communication with internal teams, clients, and suppliers to resolve issues and align program goals.Collaborate on transitioning staffing assignments into Statements of Work (SOW) for greater program integration.Provide operational support during high-volume periods and contribute to continuous improvement initiatives.RequirementsBachelor’s degree in Business Administration, Human Resources, or a related field.1–3 years of experience in MSP coordination, staffing operations, or workforce management preferred.Strong attention to detail with exceptional accuracy in data handling and documentation.Excellent written and verbal communication skills with a professional, service-oriented approach.Proven ability to manage multiple priorities in a fast-paced, deadline-driven environment.Familiarity with Vendor Management Systems (VMS) such as VNDLY, Beeline, or Fieldglass is an advantage.Demonstrated ability to work independently and collaboratively across cross-functional teams.Adaptable and responsive to change in a dynamic, evolving business environment.Why Join Pinnacle Group?At Pinnacle Group, you’ll be part of a dynamic, innovative organization committed to empowering both clients and employees to reach new heights. We foster a collaborative, inclusive culture that values excellence, continuous learning, and career growth. As part of our global team, you’ll have the opportunity to contribute to impactful projects, expand your professional expertise, and help shape the future of workforce management with a company known for its integrity, agility, and results-driven mindset.Compensation and Benefits DisclosureThe specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.