MSP Program Manager

About Pinnacle GroupPinnacle Group is a leading talent solutions firm specializing in delivering scalable workforce programs and managed service provider (MSP) operations for enterprise clients. We help organizations optimize contingent workforce management through efficient processes, performance insights, and seamless supplier engagement. Our team is dedicated to driving excellence, innovation, and measurable impact in every client partnership.SummaryThe MSP Program Manager oversees the overall performance and delivery of a managed services program, ensuring alignment with client goals and compliance standards. This role is responsible for building strong relationships with client stakeholders, suppliers, and internal teams while driving continuous improvement in program operations. The Program Manager serves as the primary point of contact for program governance, QBRs, and strategic reporting.Job DescriptionLead day-to-day MSP program operations, ensuring adherence to service levels and client expectations.Manage client relationships through regular reviews, performance updates, and executive-level presentations.Prepare and deliver Quarterly Business Reviews (QBRs) highlighting performance metrics, trends, and improvement plans.Monitor and analyze program KPIs to identify efficiencies, risks, and optimization opportunities.Oversee supplier performance, compliance, and engagement to maintain program quality.Partner with procurement, HR, and business units to align contingent workforce strategies with client objectives.Lead issue resolution and escalation management across multiple stakeholders.Drive continuous process improvement and innovation within the MSP framework.RequirementsBachelor’s degree in Business, HR, or related field; advanced degree preferred.6+ years of experience in MSP or contingent workforce program management.Strong understanding of VMS tools (e.g., Beeline, SAP Fieldglass, or similar).Proven ability to interpret and present data-driven insights to executive audiences.Excellent stakeholder management, communication, and negotiation skills.Demonstrated leadership in supplier performance management and governance.Strong analytical and problem-solving skills with a process improvement mindset.Why Join Pinnacle Group?At Pinnacle Group, you’ll lead programs that shape the future of workforce management. We offer a collaborative, fast-paced environment where innovation and operational excellence are valued. You’ll have the opportunity to influence enterprise-level strategies while growing your leadership and client management skills in a supportive and forward-thinking organization.Compensation and Benefits DisclosureThe specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.