Service Center Representative

Posting DetailsPosition InformationJob DescriptionRHS Job Title Service Center Representative Job DescriptionHiring Service Center Representative Level Ones (SCR’s) for University Apartments/1855Pay Rate: $12. 48Due to the minimum wage increase at MSU, the starting rate for this position is now $13. 73 effective 8/10/25. Those hired prior to 8/10/25 will be brought to the new minimum. As a Service Center Representative, you will perform routine clerical support while providing customer service to all residence hall students and customers, both in person and over the phone. You will also be responsible for maintaining the reception area and processing mail and packages.

You will be considered the face of the residence halls while interacting with a wide range of students and customers. You will learn “real world” work skills like time management, professional excellence, balancing of priorities, interpersonal communication, and working as a part of a diverse team. You will also gain a deep understanding of how an operation functions and how to build relationships while demonstrating outstanding customer service.

Typical Duties May Include Provide routine clerical support within a residence hall reception area Answer phones, process mail and packages, assist in maintaining records and accounts Greet visitors and clients Provide in-house residence hall security and customer service through the day/night Greet students and guests while checking identification Report and respond to incidents within the residence hallsRequired QualificationsEnrolled as a student at Michigan State University (during academic year)Demonstrated commitment to outstanding customer serviceMotivated self-starter and able to complete tasks in a timely manner with minimal supervisionGood communication skills (written and verbal)Positive and respectful, especially when working with a diverse populationDependable and reliableMust be able to work daytime, nighttime & weekend shifts.

(Two shifts every week and two shifts every other weekend, must be able to work)Must be able to work 15-20 hours a week for the summerPreferred Qualifications Must be able to work nights/weekends May be necessary to work over semester breaks and holidays Be able to start ASAPEqual Employment Opportunity StatementAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Physical Demands Work Hours Work Location 1855 Place/University Apartments Service Centers (Loc)Posting Detail InformationPosting Number 20155027P Open Date 07/24/2025 Close Date 08/11/2025 Open Until Filled No Special Instructions for Applicant Applicant Availability FormSupplemental QuestionsRequired fields are indicated with an asterisk (*).

* When is your expected graduation date? (Semester and Year) (Open Ended Question)* Do you understand that you will be expected to work at least 2 weekday shifts per week and 2 weekend shifts every other weekend?YesNo* Do you understand that this position may require you to work during sporting events, holidays, breaks, and weekends?YesNo* How many hours are you available to work a week?0-55-1010-1515+* What experience do you have delivering customer service? (Open Ended Question)* Are you available to work during the Fall 2025 semester? (Open Ended Question)Documents Needed To ApplyRequired DocumentsResumeOptional DocumentsCover Letter