Retail Operations Manager

Job Summary : The Retail Operations Manager will oversee the performance, profitability, and growth of multiple retail locations across the UAE. This role is responsible for driving sales, optimizing operational efficiency, ensuring exceptional customer experiences, and identifying new opportunities for business expansion. The ideal candidate will have a proven track record in multi-store management, strategic sales planning, and team leadership within a competitive retail environment. Key Responsibilities: Sales & Business GrowthDrive and achieve yearly sales targets for all UAE locations. Analyze store strengths and weaknesses to optimize sales potential using available commercial insights. Develop strategies to turn around underperforming stores.

Track and analyze new product sales and integrate them into overall sales strategies. Conduct regular market studies to stay ahead of competitors. Operational ExcellenceEnsure operational efficiency by monitoring store administration systems. Manage controllable operating costs within budgetary guidelines. Oversee stock replenishment processes to prevent lost sales opportunities. Implement stock security measures to minimize losses from damages, shrinkage, or aging inventory. Monitor and address slow-moving and dead stock. Customer Experience & Visual MerchandisingEnsure all stores deliver service levels that exceed customer expectations. Maintain brand-aligned visual merchandising standards across all locations. Ensure compliance with health, safety, and housekeeping regulations.

Team Leadership & DevelopmentDeploy, manage, and motivate store teams to maximize productivity and profitability. Provide floor coaching and partner with the training manager to address development needs. Communicate goals, performance updates, and operational expectations clearly to all teams. Commercial & Vendor RelationsNegotiate with mall management and landlords to secure optimal rental agreements. Collaborate with suppliers and warehouse teams to ensure timely product replenishment. Build relationships to support operational needs and expansion opportunities. Business Development & ProjectsIdentify and evaluate potential locations for expansion and prepare proposals for management. Support project teams in securing necessary local approvals and formalities.

Supervise and participate in the roll-out of new projects, ensuring outlets open on time. Requirements: Bachelor’s degree in Business Administration, Retail Management, or related field. Minimum 7–10 years’ experience in multi-store retail operations, preferably in the UAE. Proven track record of achieving sales targets and turning around underperforming stores. Strong leadership skills with the ability to motivate and develop high-performing teams. Excellent negotiation, communication, and problem-solving abilities. Solid understanding of visual merchandising, inventory management, and retail best practices. Ability to analyze market trends and competitor activities to inform business decisions. Proficiency in MS Office and retail management software.

Flexible to travel across the UAE for store visits and project supervision. About mubkhar: mubkhar, a leading perfume brand of Kuwaiti origin has been a symbol of luxury in Eastern and Western fragrances since its founding in 2015. We have rapidly become the favoured choice for fragrance enthusiasts, offering a unique and pioneering "Design Your Own Perfume" experience – a first in the region. Our journey began modestly with the online launch by our founders who possessed immense passion for perfumery.

Our steadfast commitment to quality and the overwhelming support we received culminated in the opening of our first brick-and-mortar store in 2017, a significant milestone achieved within just two years of our inception. Driven by our desire to spread the unique essence of mubkhar and strengthen our foothold locally, we expanded our reach across Kuwait by the end of 2020. We rolled out our expansion strategy into the GCC in 2022, and started operating in the Kingdom of Saudi Arabia, Qatar, and the Kingdom of Bahrain.

By end of 2022, we were acquired by Floward, the leading online flowers and gifts delivery company, which helped us expand even further in the countries we operate in in the region and adding the United Arab Emirates to our countries of operations. Websitehttps: //www. mubkhar. com/