Multi-Skilled Servicing Professional (Fixed Term)

Let's Write Africa's Story Together!Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.Input Handling - IndexerFollows standardised processes and provides administrative support in line with normal business functioning.Delivers on daily production standards and adheres to service and quality standards.Provides an indirect service to customers and intermediates.Responds to immediate requirements within procedure.Uses standard administrative techniques to co ordinate own work.Product and process knowledge in different areas may differ but basic skills remain the same.This role provides immediate response to administrative requirements in accordance with SLA parameters, in a processing environment. The incumbent is individually accountable for achieving results through own efforts.Adherence to office hours as well as 2x five-hour slots during every month on Saturdays.Minimum Qualifications/Experience (required For The Job)Senior CertificateSystems knowledge – MS Teams, Outlook, CalendarGood effective communication and time management skillsExcellent verbal and written communication skillsAbility to work under pressureMust be team orientatedGood judgment and problem-solving skillsHigh sense of client care with high energy levelsAdditional Qualifications/Experience (preferred, Not a Requirement)Post matric qualification may be advantageous,Previous indexing experienceSkillsConsultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, UpsellingCompetenciesAction OrientedCommunicates EffectivelyCustomer FocusDecision QualityEnsures AccountabilityInstills TrustInterpersonal SavvyNimble LearningEducationMatriculation Certificate (Matric) (Required)Closing Date30 October 2025 , 23:59The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.The Old Mutual Story!