Multinational Captive Reinsurance Service Operations - Bermuda Hub Claims Manager

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Multinational Captive Reinsurance Service Operations – Bermuda Hub Claims Manager to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.Make your mark in ClaimsOur Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.How You Will Create An ImpactAs Bermuda Hub Claims Manager – Multinational Captive Reinsurance Service Operations, you will work within the Claims and Reinsurance Recoverables team of the Multinational Accounts Department. You will be responsible for supervising a team in the completion of complex account reconciliations, preparation of monthly reports and the resolution and clearance of outstanding balances, as well as completing these tasks directly for the most complex accounts.Correspond with clients and reinsurers on outstanding balancesReconcile complex intercompany and non-intercompany statements and accounts in accordance with corporate standards and strict deadlinesHandle full process of reinsurance recoveries on a range of complex accountsMaintenance of the account profileMonitoring and ensuring completeness of issuance of billsMonitoring and preparation of loss escrow adequacyEnsuring bill adjustments are cleared correctlyPreparing stats as needed regarding billing KPIsKeeping abreast of major relationship issues on all accounts and intervening in communications where necessaryEnsuring ad hoc requests (e.g. loss runs, audit requests) are completed and issued promptlyManaging a team of claims coordinators in all day-to-day, as well as all HR-related issues Assisting staff with clearance of problem accounts/issuesCommunicating with clients regarding any of the above tasksTraining of staff in all aspects of the above tasksReview and maintain effective internal controlsAny other related duties as assignedWhat You Will Need To SucceedA minimum of 10 years of experience in a multinational insurance/reinsurance environment is requiredRecognized insurance qualification an advantageStrong analytical abilities essential, particularly in relation to understanding of reinsurance layeringsExcellent knowledge of and experience in working with Excel and OutlookAbility to find imaginative solutions to complex process issuesPossess a thorough understanding of the transactional flow of losses through a global insurance networkProven experience managing direct reports and training and developing staffMust be a motivated individual who is able to work on their own initiative, produce accurate work and meet deadlines in a very demanding work environmentBachelor’s degree desired.Ready to make a bigger impact? We look forward to reviewing your application.AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike. At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.Enjoy Benefits That Take Care Of What MattersAt AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.Reimagining insurance to make a bigger difference to the worldAmerican International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.Welcome to a culture of inclusionWe’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.Functional AreaUW - UnderwritingAmerican International Co Ltd.