Technical Operations Engineer

Job Summary Are you a technically curious problem-solver with a knack for streamlining tools and building better dashboards? We’re looking for a Technical Operations Engineer to help power the next generation of internal tooling, automation, and analytics in a fast-moving organization. In this role, you'll work closely with our Technical Operations team to support business-critical initiatives across our BI platform, customer support tooling, and internal systems. If you're eager to get your hands dirty building dashboards, scripting automations, and removing operational roadblocks—this could be a perfect opportunity.

This position is ideal for someone early in their technical career who’s ready to grow, learn, and make a tangible impact. Job DutiesBuild dashboards & insights: Design, build, and maintain dashboards and visualizations in our BI tools (Domo) to enable data-driven decisions across Support and Operations. Automate support workflows: Write and manage JavaScript-based utilities or extensions to enhance Zendesk workflows, automations, and customer interactions. Contribute to custom-built tools: Support internal applications that automate tasks, surface data, and increase team productivity. Support Atlassian tooling:

Maintain and improve workflows in Jira and Confluence, including scripting automations, building custom fields, and helping teams better manage internal processes. Solve bugs & improve stability: Investigate and resolve issues in our tooling stack, making sure data and workflows are accurate, efficient, and reliable. Collaborate cross-functionally: Partner with customer support, product, engineering, and analytics teams to understand needs and deliver solutions that scale. Basic Requirements3-5 years of experience in a engineering, or ops tooling role. Strong proficiency in multiple languages like JavaScript (used for tool scripting or frontend enhancements) and React for integration into internal tools.

Hands-on experience building or maintaining Domo dashboards and cards (or similar BI platforms). Working knowledge of Ruby on Rails for automation or internal tooling. Familiarity with Jira, Confluence, or other Atlassian products, especially around configuration and basic automation (JQL, scripting). Excellent attention to detail, a growth mindset, and a willingness to dig into problems. Strong written and verbal communication skills for documenting and collaborating across teams. Experience with customer support platforms like Zendesk (macros, triggers, custom apps). Basic understanding of REST APIs, webhooks, and automation tools. Exposure to PostgreSQL, Domo Magic ETL, or backend data processing.