MY - Service Process Expert

Based on the user service journey, cluster and define user inbound scenarios, and develop service strategies from intelligent to manual for these scenarios, constructing specific scenario solutions with dual skills in business design and product designAnalyze operational data, cases, and existing customer service processes to identify existing problems and bottlenecks, and explore opportunities for process transformation and system optimization from the perspective of service process optimization, proposing actionable strategiesCollaborate across teams including product, technology, and operations, to ensure and promote the rollout of processes/standards across all service channels, follow up on results, and improve service efficiencyRequirementsBachelor's degree or above in a relevant field such as finance, accounting, or economic management is preferredOver 3 years of experience in service process optimization and operations, with solution design experience in financial or large internet companies preferred.- Strong logical thinking and reasoning abilities, good framework building skills, and problem-solving abilitiesInternal and external communication and collaboration skills, the ability to align collaborators to quickly solve problems, with a focus on results and efficient output.- Experience with Six Sigma and PMP project management is preferredBenefitsWhat we can offer you:Medical BenefitOptical Benefit Life Insurance Gym/Fitness SubsidyLong Service Rewards