National Account Manager

Job DescriptionThe National Accounts Manager at Velociti Services will act as senior liaisons for high-profile clients, prioritizing client satisfaction, promoting new services, setting targets, and ensuring healthy relationships exist between Velociti Services and its customers. They also follow up on complaints and questions from clients and present their performance to management and will oversee and manage client relationships and partnerships on a national basis for Velociti Services.Optimal candidates should have excellent interpersonal skills, confidence, and the ability to lead a team of salespeople in managing accounts across the country. A top-notch national account manager will bring skills as a negotiator, problem solver, and thought leader to the table.Duties / ResponsibilitiesCreating and monitoring targets for the national sales departmentBuilding a trusting and professional relationship with clientsLead and conduct meetings with clients and account managersEnsuring that all accounts are looked after and maintainedSupervising and managing regional salespeople in your areaFollowing up on complaints and queries on behalf of clientsPromoting new services and products to clients in your areaReporting to senior management on the status of your accountsTaking a leading role in presentations and proposals for national accountsMonitoring and identifying market trends, competitors, and new sales leadsTrains and manages employees and vendors to ensure all client processes, procedures, guidelines, regulations, and expectations are adhered toDevelops and maintains strategic customer relationshipsServes as liaison between clients and Velociti Services departments / divisionsConducts service review meetings with clients concerning Velociti Services performance, vendor performance and potential process improvementsSurveys buildings for staffing purposes and cost evaluationsMaintains labor and account budgetsExamines work completion in accordance with contract deliverablesMonitors quality control throughout assigned facilitiesSustains focus on safety through onsite observations and / or inspectionsRequired Skills / AbilitiesBachelors' Degree, MBA preferredA minimum of 5 years’ experience in a regional or national account manager positionA sales background with a demonstrated history of sales performanceA solid grasp of sales metrics, performance measures, and technical indicatorsA thorough aptitude for analysis and strategyDecisive thinking and leadership abilitiesExcellent interpersonal and client-relations skillsNegotiation, conflict resolution, and presentation skillsDynamic and creative problem-solving abilitiesA strong client-focused mindsetExperience at interfacing at all levels throughout an organizationPC literate – understanding of how to use the technology as a toolAbility to communicate with all levels within a client’s management structure.Good team player and managerAble to command credibility and be able to influenceExperience in janitorial industry preferredExperience managing multiple locations5 years customer service experience.Must possess a valid driver’s licenseKnowledge of custodial/commercial cleaningAbility to prioritize tasks and to delegate them when appropriateAbility to act with integrity, professionalism, and confidentialityPhysical RequirementsApplicants for this role must be able to:Lift boxes and packages weighing up to 50 poundsLift, bend, squat, and stretch to move boxes, parcels, and shipmentsClimb small to medium flights of stairs multiple times a dayStanding for extended periods of timeBenefitsVelociti Services offers a comprehensive benefits package designed to support the health, financial security, and well-being of our team members:Company-Provided Benefits (Full-Time, 30+ Hours per Week)Basic Life Insurance and Accidental Death & Dismemberment (AD&D)Short-Term Disability InsuranceVoluntary BenefitsMedical and Dental InsuranceAdditional Life and AD&D InsuranceSupplemental Short-Term Disability InsuranceLong-Term Disability InsuranceHospital Indemnity, Accident, and Critical Illness InsuranceRetirement401(k) Retirement Plan available for all team membersVelociti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Anticipated Job Post End11/28/2025