Merchant Support Specialist

Job PurposeEnd to end Merchant support with regards to terminal installation, replacement, removal, integration and E-Commerce. On-going support to merchants on day to day trouble shoot arising from merchants. Key Tasks and DutiesFollow up with vendors for providing solution on any terminal (hardware / software) issues. Weekly and monthly screening of POS support reports with vendor. Maintenance of stocks for all terminal related inventories (POS, SIMs, accessories & other hardware). Provide on-going support and problem resolution for merchants. Responsible for setting up & reviewing merchant’s document. Coordination with terminal vendor for installation, replacement and removal of terminal.

Card acceptance and fraud awareness training when required. Handling Merchants and general enquiries & help the team to resolve merchant queries. E-Commerce integration with Merchants. POS integration rollout all type. Merchant APP QR roll-out support. Coordinate with CPS team to ensure terminals preparation are on time. Support Business in coordination with terminal vendor for timely installation new and existing, replacement and removal of terminal. Timely zero sale terminal removal so that it can be utilized at other locations. End to End support on all application testing, UATs, Compliance Upgrade, Enhancements.

Follow up with vendors for providing solution on any terminal (hardware / software) issues. End to End support merchants on POS Integration along with the vendors (DLL) based for POS, Smart POS and Kiosk. Verifying and process the payment of POS managing services. Provide support to POS RM on top 300 key Acquiring Relationships. Arrange periodic visit to top contributing outlets to perform POS health check. POS installation for government & Key Large Corporates.

QualificationsA university graduate in a relevant subject such as banking or financeExperienceThree years’ experience of which at least two years should be in the sales, preferably in Merchant Acquiring.