IT Support Engineer at N Consulting LtdJob Title: IT Support EngineerLocation: DenmarkSummaryWe are seeking a highly motivated and customer-focused IT Support Engineer to provide technical assistance to end-users and ensure the smooth functioning of our IT infrastructure. You will be responsible for diagnosing and resolving hardware, software, and network issues, as well as supporting the deployment and maintenance of IT systems. ResponsibilitiesRespond to IT helpdesk tickets and resolve user-reported issues in a timely manner (hardware, software, printers, network, etc.
)Install, configure, and troubleshoot desktop and laptop systems (Windows/macOS/Linux)Support Microsoft 365, email, VPN, and cloud-based applicationsSet up new user accounts, email, and hardware; manage onboarding and offboarding processesPerform system updates, backups, and patch managementMaintain inventory of IT equipment and software licensesDocument issues and solutions in knowledge base for future referenceCollaborate with other IT team members on infrastructure upgrades and security improvementsEnsure compliance with company IT policies and proceduresProvide basic network and server support as needed (LAN/WAN, Wi-Fi, file shares)
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