Personal Banker

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in Jersey and as such all normal working days must be carried out in Jersey.

Job DescriptionJoin us as a Personal BankerYou’ll be integral to guiding and supporting our valued customers, helping them to achieve their financial goalsWe’ll look to you to proactively find ways to enhance their individual banking experienceYour career progression is important to us, so we’ll be helping you to achieve a Professional Banker accreditation while working in this roleTo be considered for this role, you’ll need to specifically state on your CV that you have the right to live and work in Jersey What you'll doCustomers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction.

You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience. Day-to-day, you’ll be:

Having great conversations, understanding the needs of our customers and helping them with their banking needsCompleting general banking requests such as payments, balance enquires and transfers when neededHelping customers to understand the different ways they can bank with us and the range of services we can offer and booking financial health checksIdentifying opportunities to help customers fulfil their financial service needs, providing a seamless customer experienceThe skills you'll needTo be successful in this role, you’ll need to have experience of working in a customer facing environment.

Strong communication skills are a must, as you’ll need to explain our products and procedures to our customers in an easy to understand way. You’ll also need: A passion for customer service and a strong attention to detailThe ability to thrive under pressure and have the determination to continuously improve standards for our customersStrong interpersonal skills and the ability to work independently as well as part of a team