Customer Service Analyst

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in India and as such all normal working days must be carried out in India.

Job DescriptionJoin us as a Customer Service AnalystTake on a new role, where you’ll be building relationships with our people, providing a seamless and positive experienceYou’ll be acting as the first point of contact for colleagues, answering their enquiries and identifying opportunities to help them with simple HR servicesJoin a collaborative and fast-paced environment, where you’ll be able to further develop your customer service skillsWe're offering this role at senior analyst levelWhat you'll doAs a Customer Service Analyst, you’ll be providing outstanding service in every interaction with employees of the bank as you complete general HR requests.

We’ll look to you to educate our people in the different ways to interact with HR, supporting them in choosing the right service options for their personal needs. You’ll also be:

Using effective questioning techniques to gather information to present accurate and fair solutions in-line with the bank’s policy and processes Identifying the root cause of issues to effectively solve themMaintaining an awareness of changes in policy, process and procedure to provide the best adviceManaging your personal workload and adapting to the HR team requirementsUsing HR systems to accurately record and maintain customer recordsThe skills you'll needWe’re looking for someone with a background in delivering excellent customer service, with the ability to tailor your communication skills to liaise with a variety of customers.

You’ll work well in a fast-paced environment, and you’ll be able to work off your own initiative and as part of a team. You’ll also need: High standards of numeracy and literacy with good attention to detailThe ability to manage and defuse conflict in difficult situationsStrong interpersonal skills in order to resolve issues that requires a level of empathyGood problem solving and analytical skillsWorking with teams across India & the UK. Background Verification processes Experience in candidate interaction & good communication skills