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Company DescriptionCome join us and make a difference in the world!Discover more at www. necsws. comJob DescriptionThe ICT Apprentice role requires a pro-active self-starter who is conversant with modern technology to work alongside the Service Management Teams within the Staff Moorlands and High Peak District Council offices. The successful candidate will be offering technical assistance to both internal and external clients and ensuring the effective management and supervision of technology.

You may be working with physical hardware in-person and on-site, or remotely with cloud based virtual software and technologiesKey Responsibilities May Include Provide technical support both internal and external customers remotely and/or face-to-face  Establish and diagnose technical problems and faults Apply the appropriate security policies in line with organisational requirements  Communicate with all levels of stakeholders, talking them through steps to resolve issues Undertake the relevant processes using tools and technologies to resolve technical issues Document and escalate tasks to ensure a clear audit trail and progression of issues Support Technician Resolving system user queries and resolving faults in a helpdesk environment.

 Job roles could include: o Help Desk support o Office IT Technician o IT Support Officer o Data Centre Support Technician o Cyber/Security Support Role scenario o Receiving issue reports at the IT helpdesk within a company, where the proQualificationsHigh attention to detail with problem solving skills. Enthusiastic employee with ambition, strong work ethic and can work well in a team environment. Open to new ideas with the willingness to learn. Confident in using Microsoft Excel. Excellent grammatical skills. Excellent communications skills with the ability to confidentially communicate with all levels of colleagues.

Additional InformationEmployees of NECSWS are entitled to the following Company funded benefits: 25 days paid holiday (includes 3 company nominated days) with the option to buy/sell up to 5 days4 x basic salary life assurance coverA Group Pension Plan with fantastic employer contributionsA selection of tax efficient flexible benefits to suit your individual needsThe role offers a competitive salary. Other InformationCandidates must be able to demonstrate a pre-existing right to work and travel within the EU. Documentary evidence will be required. All offers are subject to satisfactory vetting and reference checks.

Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required. NECSWS is an equal opportunities employer, welcoming applications from all communities.