Nederlandse Klanten Service Agent For Mercier Consultancy In Griekenland

Mercier Consultancy MD is excited to invite applications for the position of Nederlandse Klanten Service Agent, based in Greece. This role is ideal for individuals who have a passion for customer service and are fluent in Dutch. You will be responsible for providing outstanding support to our Dutch-speaking clients, ensuring their inquiries and concerns are resolved effectively.ResponsibilitiesProvide exceptional customer service to Dutch-speaking clients via phone, email, and chatAddress inquiries related to products and services, providing accurate and timely informationResolve issues and complaints with a focus on customer satisfaction, ensuring a positive experienceDocument customer interactions in the CRM system for tracking and follow-up purposesCollaborate with team members to improve service delivery and customer experienceStay knowledgeable about company policies, promotions, and product offerings to better assist customersRequirementsFluency in Dutch (both written and spoken); knowledge of English or Greek is advantageousPrevious experience in customer service, particularly in a call center or support roleExcellent communication skills and a proactive approach to customer careAbility to handle difficult situations with empathy and professionalismFamiliarity with CRM systems and basic computer applicationsSelf-motivated, reliable, and capable of working independently in a remote environmentA positive attitude and willingness to learn about new products and servicesBenefitsCompetitive Monthly Fully Paid Relocation PackageMonthly Performance Bonus Fully Paid TrainingHealth Insurance2 Extra Salaries Per YearAnd Much More..