Customer Support Manager will lead and develop our support teams. This person will be responsible for managing Team Leaders, driving team performance, implementing strategic improvements, and ensuring high-quality customer service delivery across all assigned geos. Language requirements: ENG B2TR or Hindi or RU will be plusWorking scheduleShifts 5 Х 8 (Monday - Friday)Fully remoteQualifications:
2+ years of experience in a managerial or senior leadership role within Customer Support / Service / Call CenterProven track record of managing multi-geo teams, ideally including Turkey, India, or English-speaking marketsExperience managing Team Leaders or Supervisors directlyStrong understanding of customer service KPIs and how to influence themExcellent communication, leadership, and coaching skillsAbility to work with data, analyze performance, and make data-driven decisionsFluent in English (written and spoken).
Knowledge of Turkish / Indian / RU languages is a plus Familiarity with support tools like Intercom, Slack, Google Workspace etcSelf-driven, proactive, and comfortable working in a fast-paced, dynamic environmentHigh level of responsibility, ownership, and ability to drive change
Customize your resume to highlight skills and experiences relevant to this specific position.
Learn about the company's mission, values, products, and recent news before your interview.
Ensure your LinkedIn profile is complete, professional, and matches your resume information.
Prepare thoughtful questions to ask about team dynamics, growth opportunities, and company culture.
