Key Account Manager

Nestlé is one of the world’s leading food and beverage company, with 2000 global iconic brands and operating in 188 countries. At Nestlé we work for unlocking the power of food to enhance quality of life for everyone, today and for generations to come. That is our purpose. We are the Good food, Good life company. We believe in the power of food to enhance lives. Good food nourishes and delights the senses. It helps children grow healthy, pets thrive, parents age gracefully and everyone live life to the fullest. Good food brings us together.

Good food also respects our planet and protects resources for future generations. Get to know us better at www. nestle. comJoin Nestlé Team and be a Force For Good!We are currently looking for a Key Account Manager to join our Nespresso team. Location: İstanbulType of contract:

PermanentAs a Key Account Manager, you will have the following responsibilities;With B2B (Business to Business) key stakeholders, participate to the market sizing analysis and define the Key Account opportunitiesBuild complete Customer Plan to ensure sustainable Key Accounts acquisitionFollow Global Strategic Accounts defined by HQ (Headquarters) and assigned to the portfolio including regular contact with Global Strategic Account Mgr in HQUse of CRM (Customer Relationship Management) sytem to target, acquire and develop new Accounts Execute plans for assigned potential Accounts that are aligned with business objectives and customer strategiesNegotiate commercial agreement with new AccountsCustomer LifeCycle ManagementFollowing the B2B strategic segments approaches, build complete Customer Plan to drive the overall business and achieve profitable sales objectivesDevelop Key Accounts together with the Sales Manager Ensure to maintain and growth the TOP 20 customersBuild long term partnership with new and existing customers to capture new business opportunitiesExecute Accounts plans to ensure customer satisfaction and loyalty (training, , promotions, visibility.

. . )Ensure new large deals within customers to sustain capsule volume growthUse of CRM (Customer Relationship Management) sytem to maintain and develop existing Accounts Flawless execution of commercial activitiesDefine and manage Key Account Sales budget for the year in cooperation with the B2B Commercial ManagerAlign and execute HQ strategies and initiatives (Customer segmentation by industry/ international accounts)Collaborate effectively with B2B colleagues and all functions (i. e.

marketing, CRM (Customer Relationship Management), CRC (Customer Relationship Center)) to deliver overall commercial plan and guarantee high standards of customer relationship managementCustomer/Market knowledge and best practicesAnalyze and know the market, its developments and foresee future trends in collaboration with the local Marketing teamFor the related segment and strategic segments, understanding of customers and end-consumers into actions that allow growth and expansionLeverage this know-how to the market and to the HQ.

(Best practice sharing)Cascade information collected during (inter)national conventions and meetings to the teamMonitor and report all competitive activities and share it with marketing dptChallenge areas of improvement supported by concrete action plans (best practices implementation) Premium Brand Values and Customer ExperienceEnsure consistency of the Nespresso Brand and the Consumer/Customer experience in the Office environment. Ensure a professional sales service in accordance with the Nespresso Brand Image. Optimize Brand Equity and visibility through the Nespresso Experience, brand exposure and product trials.

Ensure, in compliance with the CRC Operations Guidelines, that the organization responds flexibly to customers expectations and optimize the service if necessaryAdherence to all Company principles and policies including Nestlé trade policy, local Sales policy, local Trade Terms, Safety and legal regulationsEnsure that all commercial B2B activities are managed according to Nestlé and Nespresso business principles Ensure that all company policies, procedures and business ethics codes are communicated and implemented within the teamExecute international commercial guidelines (e. g. Sales and Trade Terms, Segment & Strategic Segments guidelines, etc. ).

Coordinate with accounting to secure accurate payment from customersWhich profile are we looking for?At least 3-5 years in B2B (direct sales) environmentAt least 3 years in Field Sales or Account Management or Business DevelopmentExperience in driving cross functional team in strategic and high value new business pursuitsDemonstrated success in previous sales rolesExperience in marketing is an asset What are our employee community values?Safety, quality, compliance and respect are pillars for our community existence. Respect is our overaching value in Nestlé. We RESPECT eachother, others, environment and all life around. We work in a supportive, caring, elevating environment.

It is crucial for us to preserve our culture of solidarity. What are our working values at Nestlé?Multinational experience at one of the world’s leading food and beverage companyInternational and domestic career opportunitiesDevelopment opportunities and trainingsExclusive employee discountsEmployee Assistance Program, 24/7 expert supportSport benefit program (benefit from more than 350 sport centers)A paid birthday leave4 weeks paternity leaveThe Nestlé Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment.

All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Be a force for good.