Manager, Consumer Insights - Games

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time. As we continue on our mission to entertain the world, games present a new frontier on this quest, and we have an incredible opportunity to lead our Consumer Insights function for Netflix Games.

This role will lead a team of researchers who work across the gaming ecosystem, from UX and member experience to the content of the games themselves. This is an extremely high-impact role that interfaces directly with Games leadership at Netflix and represents the consumer at all stages of the gaming journey. We’re looking for someone with ample experience leading senior teams of mixed-method researchers, having influence with senior leadership, and having worked in a fast-paced environment where dozens, if not hundreds of new games are being released at a yearly cadence.

This is an opportunity to define the future direction of the Games Consumer Insights team and to directly influence Netflix’s impact on gaming in general.

What You'll Be DoingIdentify opportunities to establish new points of view on trends and insights, and develop new capabilities that evolve our growing gaming initiativeInfluence business decisions by encouraging creative thinking that creates major movement or shifts our direction, preventing us from making uninformed decisions or wasting resources, and improving the overall games experience Partner with Product Management, Game Producers, Finance & Strategy, and Data Scientists to create a competitive advantage for NetflixCollaborate with other Consumer Insights leaders across content formats (e. g.

TV, Movies, Sports, Live) to deeply understand consumer entertainment needs and how Games best enhance the Netflix offeringBring order to ambiguity and help the team prioritize the highest impact initiatives for the businessDevelop a team culture that promotes IC health and development, deep partnership within Consumer Insights and beyond, and trusted consultation with stakeholdersThe Ideal Background10+ years leading mixed methods research supporting product innovation or development as well as game development and playtesting4+ years experience leading teams of researchers who specialize in various methodologies, including UX, ethnographic research, quantitative studies, and various analytical approaches Effective verbal and written communication style, distilling complex multi-method research reports into understandable, compelling, and actionable insightsExperience presenting to and consulting with senior leaders and stakeholders, ideally as part of a leadership teamExperience with the intricacies of gaming studios and in a high volume environment where dozens of games are being developed or released at any given timeExperience across gaming platforms, including mobile, console, PC, etc.

Ability to frequently travel between Los Angeles and Los Gatos to meet with stakeholdersWho You AreYour lifelong mission has been to understand people, their behaviors, attitudes, and motivatorsYou are comfortable putting a stake in the ground, even without all of the data you needYou actively seek out answers to questions that are verging on impossible to answerWhen something needs to get done, you are the first to roll up your sleevesYou make the connections no one else seesYou stand firm in the face of change and challengeYou read the Netflix culture memo and were energizedYou are quick-witted, straightforward, and succinctYou are equal parts creative and analyticalYou care about the values and culture of your teamOur compensation structure consists solely of an annual salary; we do not have bonuses.

You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $320,000 - $560,000. Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs.

Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more detail about our Benefits here. Netflix has a unique culture and environment. Learn more here. Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.