Network Engineer

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.To complement our rapid growth, we are actively sourcing for a Network Engineer to operate in a 24/7 Software-as-a-Service (SaaS) environment maintaining IP Networking components in a production setting.In this role you will:Participate in projects for Network Operation improvementsReview and analyze history of network related incidents and perform preventive measuresTroubleshoot network related issues and communicate with customersImplement best security practicesAssist in managing network service providers and equipmentProvide capacity analysis and planningKey Responsibilities:Interact with external customers to troubleshoot any network connectivity related issuesPartner closely with Network Architects and Engineers to improve data-center network environmentsInitiate multiple projects for Network Operation improvementsPartner with internal business units to best understand the organization's needs and continuously improve and apply standards for operational excellenceReview, analyze and execute network change requestsExecute, document, and develop network automation for repetitive tasksRequirements: Minimum 3-5 years of experience in medium to large networks, IP Routing, Switching, and Security principlesKnowledge and experience in Palo Alto firewallsKnowledge and experience in load balancing technologies such as F5Knowledge and experience in Cisco Nexus 9k/7k/5k/2kNetwork automation experience, e.g. ansible, terraform, python strongly preferredHands-on skills for Cisco IOS is required and Nexus OS preferredDemonstrated knowledge of platform operating systems (router platforms, LAN, WAN, and router protocols) MPLS, OSPF, and BGP, and how they interact with the networkDemonstrated operational success with an exceptionally strong data-driven analytical approach towards solving complex challengesDocumenting solutions with diagrams and proper description is requiredExperience with incident response, information assurance, computer security best practices, system hardening, vulnerability management, antivirus, SIEM, firewalls, IPS/IDS monitoring, and techniques for analyzing TCP/IP network traffic and event logsTelecommunications experience - VoIP, RTP, SIP peering/trunking and SBC preferredVXLAN experience is a plusExperience with implementations of solutions involving large data centers, interoffice routing plans, site2site VPNs, FWs, IPSec, monitoring, etc. is a plusExperience with network analysis tools- netflow, snmp, packet brokers, etc. is a plusKnowledge of Linux network functions; SaaS/Cloud-based software environment a plus, but not requiredExcellent communications, both oral and writtenBenefits:Five9 SharesBonus Scheme10% Flex BenefitMeal AllowanceMedical InsuranceLife Insurance 25 day Annual Leave + Public HolidaysFive9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.