Network Management and Optimization (NMO) Engineer

Job DescriptionAs a Network Management and Optimization Engineer at Nokia, you will play a vital role in ensuring the seamless operation of digital radio networks. You will collaborate closely with cross-functional teams to perform fault analysis, maintain MSOs and DCS gateways, and implement system configurations. Your work will directly impact customer satisfaction, reinforcing Nokia’s reputation as a reliable partner. The environment is dynamic and collaborative, where you will engage in continuous improvement initiatives, utilizing state-of-the-art tools for network monitoring and fault detection. You can expect to tackle significant challenges daily, contributing to the success of customers and internal stakeholders. Supporting both Level 1 and the escalation processes, you will be critical in resolving technical issues, enhancing operational efficiency, and ensuring stable network performance. Your contributions will shape the future of telecommunications, creating meaningful connections in a fast-paced and evolving industry.How You Will Contribute And What You Will LearnConduct fault analysis and implement rectification on MSOs (Multiple System Operators) and DCS (Digital Communication System) gateways to ensure optimal network performance.Perform regular maintenance and servicing of gateways, including data backups and system configurations aligned with operator agreements.Review and implement information sheets and software service support, ensuring seamless operation and adherence to KPIs.Create and manage new base stations, facilitating data acquisition and maintaining effective communication with Support Level 1 and operators.Lead alarm handling support in Netcool, processing fault tickets and escalating issues to the system manufacturer as needed.Generate performance analysis reports and participate in system change processes to drive ongoing improvements.Ensure 24/7 availability of the Support Level 2 emergency service, maintaining robust user and authorization management for all management systems.Foster collaboration with internal teams and external regional authorities to enhance customer satisfaction and establish Nokia as a trusted partner.Key Skills And ExperienceTechnical education in electrical engineering, telecommunications engineering, or information technologySeveral years of professional experience in a telecommunications companyKnowledge in the field of mobile communication (mobile radio networks) or network knowledgeIT skills: Proficiency in MS Windows, MS Office, and basic knowledge of Linux or Unix (command line)Fluent German (written and spoken) Ability to work in a team and address customer problemsWillingness to travel within Austria and partly abroadAustrian Security clearance mandatoryIt would be nice if you also had:Knowledge of tools: Remedy, Netcool, etc.Technical English proficiencyDriving license group BA high degree of flexibility in dealing with various tasksLocation: InnsbruckAbout Us Come create the technology that helps the world act togetherNokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to workWhat we offerNokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.Nokia is committed to inclusion and is an equal opportunity employerNokia has received the following recognitions for its commitment to inclusion & equality: One of the World’s Most Ethical Companies by Ethisphere Gender-Equality Index by Bloomberg Workplace Pride Global Benchmark At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.We are committed to a culture of inclusion built upon our core value of respect.Join us and be part of a company where you will feel included and empowered to succeed.About The TeamIn Mobile Networks , our ambition is to become the trusted partner of choice for Communications Service Providers (CSPs), as well as for non-CSP entities in sectors like utilities, transportation, public services, and defense. We strive to deliver unbeatable customer experiences in wireless connectivity.