Network Operations and Support Technician

Network Operations & Support TechnicianLocation: Lekki Phase 1Salary: N120,000 - N150,000Purpose of Job:The Network Operations & Support Technician is responsible for monitoring Network Operations, maintain strong communication with Field Support Technicians on real time escalated faults of client’s network until resolution, generate daily reports of failures exceeding defined KPI and follow through on all customer complaints.Responsibilities:Network Performance▪ Monitor all networks 24/7 to ensure optimal performance; faults detection, analysis, troubleshooting, escalation and resolution of all Base Station Subsystems or Nodes Such BTS, BSCs and Power Equipment’s (Intrusion, Rectifiers etc)▪ Provide real time performance/management of all Base Station Subsystems (BTS) network elements for effectiveness and provision of daily reports for the next action to be carried out to improve network quality.▪ Identify malfunctioning BSS network element for overall efficiency using various management tools.▪ Escalate unresolved site issues to the NOC/Support Coordinator and/or Manager▪ Provide solution and analyse all faults (proactive/reactive) to all power related issues at BTS sites; escalating where faults cannot be fixed and working within committed Service Level Agreement (SLA).▪ Ensure that power related alarms, high temperature alarms, smoke alarms and intruder alarms on cell sites are correctly escalated and followed up until there is a resolution in line with the Service Level Agreement (SLA).▪ Assign faults tickets to the appropriate field engineers/technicians and follow up on tickets to ensure a speedy response as stated in the Service Level Agreement (SLA).▪ Review and general clean-up of Ticket queue. 2.Operations & Maintenance▪ Capture all sites that are down using various monitoring tools and escalate to the appropriate team for resolution.▪ Acknowledging of all alarms from Base Transceiver Stations (BTS).▪ Resolve access issues and control access permission for field engineers/ technicians.▪ Use the approved application to log external alarm and closure of ticket logged by NSMC.▪ Verify alarm from the monitoring tool and escalate to the appropriate Maintenance team, Regional Maintenance Supervisor etc. for resolution.▪ Monitor and escalate procedures relative to the appropriate Service Level Agreement (SLA).Education/ Professional Qualification:▪ Bachelor’s Degree or equivalent in Electrical Engineering, Mechanical Engineering or related fields▪ 1-3 years experience in networks operations in the telecommunication / GSM environment.▪ Technical knowledge on Network Elements▪ Basic troubleshooting skills on network elements.▪ Word, Microsoft Excel, Microsoft Outlook.▪ Cisco certifications and VoIP fundamentals a plus▪ Experience in different network vendor area such as transmission Experience:▪ Knowledge of Telecommunications Legislation (Telecommunications Act, Code of Practice etc.)How to Apply: Interested candidates are invited to submit their resume and cover letter to hr@afl.ng with the subject line "Network Operations & Support Technician."