Network Operations Manager

To continue our client's accelerated growth, we are seeking a talented Manager of NetworkOperations to help our client execute this vision. In this position, you will work in a fast-paced,rapidly growing, dynamic technology and operational environment. The role demands theability to prioritize and execute across multiple priorities, exceptional interpersonal skills,and a commitment to continuous improvement of your own knowledge & skills as well ascontributing to the continuous improvement of our team and organization. The Manager willlead a team responsible for execution, act as a liaison between cross-functionaldepartments, and continuously improve processes that support scalable growth across the network. Essential Duties & Responsibilities:Customer-facing roleResponsible for comprehensive onboarding of new and prospective clients including but not limited to Skilled Nursing Facilities (SNF), Home Health Agencies (HHA), etc.Lead, coach, and develop the Network Operations team to ensure consistent, high- quality execution of provider onboarding and integration processes.Maintain a comprehensive understanding of EHR/EMR integration options to clearly communicate capabilities, requirements, and onboarding steps to providers. Act as the subject matter expert on integration pathways to ensure clients are well-informed, supported, and set up for success during onboarding. Oversee the intake, research, and configuration of new providers into the network. Partner with Client Success, Integration, and Product teams to ensure providers are operational and meet compliance requirements. Monitor workload, ticket volume, and timelines to ensure SLAs are met. Establish and refine best practices, documentation, and workflows for scalable provider onboarding and network operations. Serve as an escalation point for client-facing issues during onboarding or network setup. Report on onboarding metrics, operational performance, and process improvements to senior leadership. Maintain strong relationships with external partners to ensure smooth provider engagement and satisfaction. Stay current with industry regulations and requirements impacting post-acute provider operations and compliance. Requirements:Bachelor's degree required.3-5 years of healthcare or provider network experience strongly preferred.2-3 years of leadership/supervisory experience.Familiarity with Salesforce or similar CRMs preferred.Experience with healthcare data EHR/EMR integration a plus.Excellent verbal and written communication skills Strong leadership and coaching abilities with a focus on developing high-performing teams · Advanced reporting and analytical skills, including proficiency in Excel (pivot tables, lookups, data modeling) and Salesforce/CRM for tracking performance and outcomes Ability to translate complex data into clear, actionable insights for leadership and stakeholdersExceptional problem-solving and decision-making skills Highly organized, detail-oriented, and process-driven Ability to thrive in a fast-paced, evolving environment while balancing multiple priorities