Network Operations Manager

Job TitleNetwork Operations Manager Job Grade (refer to JE)G9BFunctionInfrastructure OperationsSub-functionIT InfrastructureManager’s Job LabelNetwork and Security Operation LeadSkip Level Manager’s LabelGlobal Head – DC/SNOCFunction Head TitleSenior Manager Location: Mumbai No. of Direct Reports (if any) 1 + PartnersBusiness Unit Areas Of Responsibility At Sun Pharma, we commit to helping you “Create your own sunshine”— by fostering an environment where you grow at every step, take charge of your journey and thrive in a supportive community. Are You Ready to Create Your Own Sunshine? As you enter the Sun Pharma world, you’ll find yourself becoming ‘Better every day’ through continuous progress. Exhibit self-drive as you ‘Take charge’ and lead with confidence. Additionally, demonstrate a collaborative spirit, knowing that we ‘Thrive together’ and support each other’s journeys.”Job SummaryWe are looking for a highly skilled and strategic Network Operations Manager to lead and manage our enterprise-wide IT and OT network infrastructure. The role demands an experienced professional with 12-15 years’ experience in network operations, demonstrating expertise in managing complex network environments, leading technical teams, and ensuring optimal network performance and security, network operations, IT/OT convergence, vendor and SLA governance, and segmentation strategies to ensure security, availability, and scalability of network services.The ideal candidate will play a key role in managing daily operations, overseeing major transformation projects, and driving secure connectivity across both corporate and industrial environments.ResponsibilitiesNetwork Operations & MonitoringManage enterprise-wide IT and OT network operations, including LAN, WAN, SD-WAN, VPN, Wireless, Internet, MPLS, and data centre connectivity.Ensure 24/7 network availability, reliability, and performance through proactive monitoring, diagnostics, and troubleshooting.Implement and manage macro and micro segmentation strategies to enhance network security posture across IT and OT domains.Project & Transformation LeadershipLead technical delivery and end-to-end execution of network transformation and expansion projects (e.g., campus upgrades, cloud migrations, plant network segmentation, OT segmentation, new initiative roll-out, etc.).Coordinate with cross-functional IT/OT teams to ensure alignment with business objectives and compliance requirements.Own project lifecycle from requirement gathering and solutioning to handover and documentation. Vendor & SLA ManagementManage relationships with OEMs, service providers, and system integrators to ensure optimal service delivery.Negotiate and monitor SLAs, ensure issue escalation procedures are followed, and drive continuous improvement with vendors.Coordinate with external vendors and service providers to procure network equipment and services, negotiating contracts and managing relationships.Infrastructure Governance & ComplianceEstablish and enforce network policies, standards, and compliance frameworks (ISO 27001, GxP, NIST, etc.).Develop and enforce network security policies and procedures to safeguard organizational data and comply with industry regulations.Coordinate periodic audits, risk assessments, and remediations to meet regulatory and cybersecurity mandates.Ensure full adherence to compliance requirements for data privacy, pharma/life sciences, or regulated industrial operations.Security & SegmentationImplement network security controls including firewalls, NAC, IDS/IPS, and segmentation (macro & micro) between IT/OT zones.Collaborate with the cybersecurity team to align on zero-trust architecture and secure data flows across environments.Team Leadership, Knowledge Management & Resource allocationLead and mentor a team of network engineers and analysts (L1–L3).Develop SOPs, knowledge base articles, and ensure robust documentation for operational continuity. Prepare and manage the network operations budget, ensuring cost-effective utilization of resources. Travel Estimate Job ScopeInternal Interactions (within the organization)IT functional team across globeExternal Interactions (outside the organization)Vendors and OEM’sGeographical ScopeGlobalFinancial Accountability (cost/revenue with exclusive authority)Job RequirementsEducational QualificationBachelor’s degree in Computer Science, Information Technology, or related fieldSpecific CertificationCCNP / CCIE ITIL v4 Foundation or IntermediatePMP / PRINCE2 (optional for project oversight)Experience10–12 years of experience in network operations, with 3–5 years in leadership or managerial roleSkill (Functional & Behavioural): Strong expertise in enterprise networking (Cisco, Juniper, Fortinet, Palo Alto, etc.)Hands-on knowledge of SD-WAN, NAC, micro/macro segmentation, and hybrid cloud networks (AWS/Azure)Familiarity with OT protocols and systems (e.g., SCADA, PLC, Modbus) and secure IT/OT integrationProven experience in vendor/SLA governance, audit readiness, and compliance frameworksExcellent understanding of ITIL, network governance, and enterprise change control processesYour Success Matters to Us At Sun Pharma, your success and well-being are our top priorities! We provide robust benefits and opportunities to foster personal and professional growth. Join us at Sun Pharma, where every day is an opportunity to grow, collaborate, and make a lasting impact. Let’s create a brighter future together! Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees as assigned to this job. Nothing herein shall preclude the employer from changing these duties from time to time and assigning comparable duties or other duties commensurate with the experience and background of the incumbent(s).