Network Support Engineer

Job DescriptionFront-line support for customer inquiries and issues via email and phone;Diagnose and troubleshoot product configuration and functional issues remotely and onsite;Effective escalation to Level 2 or product vendor for action and resolution;Able to handle flexible working hours on demand basis; andMaintain rapport with customers and competence in managing vendors; andAny other ad-hoc duties assigned.Job RequirementDegree/Diploma in Computer Science / IT Technology or equivalentExposure to networking and security solutions such as firewall, load balancers, endpoint protection will be an advantageWith working experience in an SI or distributor environment with network security skillset is a plusGood IT Knowledge in OSI Layer,TCP/IP, LAN/WAN and network securityAbility to work under pressure with minimal supervisionExcellent in communication and analytical skillsPositive working attitude and team playerWilling to work extended office hours when neededFresh graduates are welcome to apply