IT Support Engineer (all genders)

Join Neuron Automation – Shape the Future with Us!With over 35 years of experience and locations in Austria, Germany, the USA, Thailand, and Hungary, Neuron Automation is a globally successful company in the field of industrial automation. Innovation, continuous growth, and a strong team spirit are the foundations of our success. To support our continued expansion, we are seeking a committed and detail-oriented individual to join our IT Support & Customer Care team at our St. Pölten location.

If you are looking to advance your career in a dynamic, international environment and work with cutting-edge technologies, this position offers an excellent opportunity. Our Technology Stack: Linux (Debian) and Microsoft (Windows Server 2019/2022, Windows 10, Windows 11), Paloalto, Jenkins and Artifactory, Jira and Confluence, Apache2, Active Directory, Microsoft 365 and Azure, PowerShell and BashIT Support & Customer CareAs a IT Support & Customer Care, you’ll be part of a dedicated and collaborative team that ensures the stability and continuous improvement of our internal systems, while also providing first-class support to our customers.

From day one, you'll take on meaningful responsibilities and grow with us. Your Responsibilities: IT SupportSetup of IT workstations and installation of associated equipmentIT Infrastructure operationsLogging, analysis, prioritization, and resolution of incidentsProcessing and recording of requests (1st and 2nd level support for our internal IT)Installation and maintenance of hardware (laptops, printers, monitors, etc. ) and software productsDeployment, configuration, and support of mobile devices (iPhones, iPads, etc.

), including the management of three additional services and SIM cardsDocumentation and management of hardware (internal and external)Providing telephone and written support to Neuron employeesClose collaboration with our teams in Hungary, Thailand, and GermanyCustomer CareLogging, analysis, prioritization, and resolution of incidentsParticipation in 1st level support for our Neuron Engineering product portfolioProcessing and recording of customer requests (1st level support for our clients)Installation and maintenance of customer hardware / setup of customer environments in our infrastructureSupport with testing and reproducing customer scenariosProviding telephone and written support to our customersClose collaboration with our software development teamYour Qualifications:

Completed education in IT, computer science, or a comparable field (e. g. , business schools with IT specialization, technical colleges, universities of applied sciences, or universities)Initial professional experience in the IT sectorEnthusiasm for modern technologies and IT-related topicsKnowledge of Linux, Microsoft systems, and basic networkingHands-on mentalitySolution-oriented thinkingPrecise and independent working styleStrong communication skills and confidence in phone-based customer interactionsExcellent customer and service orientationWillingness to learn, team spirit, and resilienceInterest in automation solutions and long-term personal developmentWhat We Offer:

A motivated team with short decision-making paths and a friendly working atmospherePersonal development opportunities within our growing companyTraining in embedded systems programming to enable you to develop embedded software independently after your onboardingA diverse range of responsibilities with a high degree of autonomy in approach and decision-makingFlexible working hours with a hybrid work modelParking spaces and convenient access to public transport (27 minutes from Westbahnhof), with partial reimbursement of monthly parking costsFree office snacks:

fresh fruit, muesli bars, tea bar, and coffeeEmployee pension schemePerformance-based bonusesRegular company eventsIn accordance with the IT collective agreement, the minimum gross monthly salary for this position is €3,175 (based on 38. 5 hours/week). The actual salary is based on market standards and depends on your qualifications and professional experience. Ready to make a difference in IT support and automation? We’d love to hear from you!