Product Manager - Infrastructure

Are you a dynamic and driven person with a passion for Product Management Lead technical product delivery in a unique environmentChampion inclusive, user-focused technology experiencesLead with purpose. Drive impactful technology changeBring your Stakeholder relationship management experience to this positionFlexible working arrangements + 3 extra Customs' service leave daysNZ Customs is seeking a dynamic Product Manager - Infrastructure. This is a full-time permanent role based in our Wellington Customhouse and reports to the Manager Workplace Technology and Platforms. The Product Manager - Infrastructure is accountable for supporting, maintaining and enhancing compute platforms for critical services, and our workplace technologies.

In this role, you will collaborate with Digital and Technology Product Managers and the business to ensure the technology in their portfolio meets the organisations requirements. Key Responsibilities In This Role Include…Leading and running our workplace and infrastructure technologies. Engaging with stakeholders to understand strategy, context, and requirements. Engaging with and managing external suppliers and contractors that deliver the services within their product portfolio, ensuring they deliver to the commercial agreements. Developing product roadmaps and leading the development of business cases to invest in the products in their portfolio. Strong planning and resource management skills.

Establishing and manging project teams to delivery on requirementsManging project delivery to ensure successful delivery on time and in budget. Reporting to governance bodies and the EPMO on progress and status of initiatives. Ensuring the products in their portfolio are robust, reliable and meet their service level requirements. Manage the work backlog for their team and service providers in their portfolio. Facilitate the quarterly Digital and Technology 'big room planning' for the products in their portfolio. Lead the resolution of incidents and problems with their products as they arise.

Are part of an on call out of hours Incident Management roster to lead incident response across all Digital and Technology products. This role currently has three direct reports as well as overseeing several managed service providers and their resources. These services cover our Workplace environment, physical infrastructure environment, network, telecommunications and mobile phone. To be successful as the Product Manager (Infrastructure), the appointee requires the following knowledge, experience, skills and personal attributes: Demonstrable skills of achieving results with and through people.

Evidenced strength in translating organisational priorities into goals, strategies and plans in the area of responsibility to ensure achievement of results. People leadership experience in people management, including demonstrated capability to manage employment issues and promote change in challenging environments utilising relationship and problem-solving skills. Strong problem solving and decision-making capability, including the ability to identify problems, manage or mitigate risks and implement innovative solutions that take immediate and longer-term consequences into account. Demonstrated interpersonal skills, using communication techniques to ensure clarity of message and achieve the desired result.

This includes the ability to speak in public and achieve buy-in from external stakeholders. Financially literate and savvy. Evidence of developing and maintaining working relationships, networks and partnerships with key stakeholders in other government agencies and industry. Can be on-call for out of hour's support and incident management activities on a rostered basis. IT background in business case development and proven programme implementation experience, and strategy development. Are part of an on call out of hours Incident Management roster to lead incident response across all Digital and Technology products.

Working at Customs…Our people get on-the-job training, formal courses and leadership programmes, and the chance to move across diverse roles. We foster an inclusive and supportive team environment with vibrant social and cultural groups. We also support flexible working - talk to us about how we can help you achieve your flexible working goals, within our operational requirements. Our people get discounted health insurance, free on-site gyms (in some locations) and three days of service holidays in addition to four weeks of annual leave.

How to apply…To join Customs, you must be a New Zealand Citizen or New Zealand Permanent Resident* and be able to obtain and maintain an appropriate level of security clearance to Top Secret level. Due to the nature of Customs work you must have a clear Police record. Successful applicants are also required to pass a drug test. (*) A New Zealand Citizen or New Zealand Permanent Resident who has resided continuously in New Zealand for the last 5 years and resides in New Zealand at time of application.

OR a New Zealand Citizen or New Zealand Permanent Resident who has resided in New Zealand for the last 5 years and resides in New Zealand at time of application but may have been absent from New Zealand for periods of six or more months within the past ten years, preferably in one or more of the following countries: either Australia, Canada, United Kingdom or the United States of America. You will be required to provide overseas police certificates for these periods spent outside of New Zealand. Click on the apply button to submit your application.

To express your interest, please apply on-line by submitting an up-to-date CV and cover letter that demonstrates your suitability and motivation for the role. For further information about this position, please view the position description attached or contact Craig McDonald (Manager Workplace Technology and Platforms) at craig. mcdonald@customs. govt. nz or Suzanne Leahy (Senior Recruitment Advisor) at Suzanne. leahy@customs. govt. nzDeadline for applications is 11pm, Tuesday 26 August 2025. We encourage prompt application for this role as we will be shortlisting applications as they are received and may close the role earlier than the above closing date.

Please note Customs will be managing this recruitment independently in-house and will not be engaging with recruitment agencies at this stage. New Zealand Customs Service | Te Mana Ārai o Aotearoa is a member of Diversity Works New Zealand and is committed to developing a diverse workforce and an inclusive workplace. We provide equal employment opportunities and welcome applications from everyone who can meet the requirements of the role.