Contact Center Officer

Job DescriptionAbout us and our team Does working at one of Europe’s largest fin-tech companies sound interesting to you? Are you keen to join a rapidly growing team, in an international environment where you’ll get tons of opportunities to develop yourself, and collaborate with colleagues from all over Europe? If so, you are in the right place!As a group, we come from the merger and integration of Nexi, Nets and SIA; with a presence in more than 25 countries, more than 10,000 employees across Europe and experience on the market for more than 80 years.

We provide limitless growth opportunities for our employees and our customers. Why join us in 2025? Just think of all the virtual shopping platforms, online stores, digital wallets, QR code payments and the contactless payment technology that stands behind them; this is all technology we use daily, the technology that will mark our future. By joining our team, you will be shaping the future of digital payments with us, working in a modern, innovative, and ever-changing environment.

As we come from the merger of numerous companies globally, the opportunity to grow, learn and share expertise with colleagues across the whole organization, is enormous. If you join us in the role of Contact Center Officer this is what you can expect from us:

Attractive salary and an overall competitive package Medical Plan (Life & Health Insurance) Annual Check Up Direct Medical AssistanceTicket Restaurant Vouchers Hybrid working modelEquipment needed for the roleCompany Blood BankUnlimited eLearning opportunities through Nexi PayTech UniversityAbout Your Future RoleBefore you start working in our Merchant Helpdesk department, you will go through well-structured on the job training that will prepare you for your new role. This role provides you with the opportunity to work in a hybrid model, combining work from home and from the office. Your local team will be based in Greece.

Your key responsibilities in this role will be: Provision of first or second level technical support for POS systems via phone, email, or ticketing system. Diagnosis and resolution of technical issues in collaboration with other teams. Logging and tracking support requests in a CRM or Helpdesk system. Providing guidance and training to customers on basic POS operations. Remote installation and configuration of POS equipment, when required. . Compliance with procedures and SLAs. Adaptability based on the performance standards defined by the service.

What makes you the best person for this job? Now when you read about the role, are you curious to discover more? If your answer is yes, check what qualifications make you the right candidate to apply. But keep in mind one thing - on top of your skillset, knowledge and experience, it's your potential that makes a difference for you to achieve your goals in everyday work. Qualifications needed to be successful in this role:

High School Diploma or IEK (Higher/Higher Education degree desirable)Very good knowledge of the English languageAbility to work on rolling shifts Previous experience in help desk or technical support, ideally in a POS environment. Good knowledge of Windows operating systems and networking. Strong communication and problem-solving skills under pressure. Excellent communication and interpersonal skills, combined with strong problem-solving abilities. Strong soft skills and a proactive approach to resolving complex issues. Apply now! By simplifying payments and enabling people and businesses to build closer relationships and grow together, we bring change to the lives of everyone around us.

Joining us means becoming part of the international team that actively creates an easier tomorrow for every citizen, bank, and business. If this is the right job for you, we would love to hear from you!We will review all applications ongoing and close the position as soon as a new team member has been found. We are committed to creating a diverse culture in which talents from all walks of life can feel like they truly belong. By reading about this job opening, you are one step closer to getting there.

About UsAre you interested in joining one of Europe's leading PayTech companies?Do you want to be part of a diverse team, collaborating with colleagues from across Europe? If so, you're in the right place!About The TeamWe are the result of merging Nexi, Nets, and Sia, with a presence in over 25 countries. With over 80 years of experience, we offer plenty of opportunities for personal and professional growthAt Nexi, we learn, adapt, and think like entrepreneurs. Discover more about our culture by visiting this page: https: //www. nexigroup.

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