Company DescriptionAbout UsAt Nexmos Design, we are more than just a creative agency—we are innovators shaping the future of visual identity and brand development. Our mission is to blend cutting-edge design with strategic insight to empower businesses to thrive in a competitive marketplace. With a collaborative and growth-driven culture, Nexmos Design is committed to fostering talent, encouraging leadership, and delivering excellence across every project. Job DescriptionJob Description: We are seeking a dedicated and professional Customer Support Specialist to join our team in Houston, TX.
In this role, you will serve as the primary point of contact for our clients, providing timely and effective assistance to ensure a positive customer experience. You will work closely with internal departments to resolve issues and enhance service delivery. Responsibilities:
Respond promptly and professionally to customer inquiries via phone, email, and ticketing systemTroubleshoot issues and provide accurate information and solutionsDocument customer interactions and maintain detailed records of issues and resolutionsCollaborate with internal teams to address and resolve complex customer concernsIdentify patterns in support requests and suggest improvements to processes and servicesFollow up with customers to ensure satisfaction and issue resolutionUphold the company’s standards for customer care and communicationQualificationsQualifications:
High school diploma or equivalent; associate or bachelor’s degree preferred2+ years of experience in a customer service or support roleExcellent verbal and written communication skillsStrong problem-solving and organizational abilitiesAbility to multitask and manage time effectivelyProficiency with CRM systems and Microsoft Office SuiteA calm, patient, and empathetic attitude when dealing with customersAdditional InformationBenefits: Competitive salary ($62,000 - $68,000/year)Health, dental, and vision insurancePaid time off and holidaysOpportunities for career growth and professional developmentCollaborative and supportive team environmentComprehensive training and onboarding program
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