Company DescriptionAbout UsAt Next Comms Talk, we are dedicated to elevating communication strategies through innovative solutions and a team-first approach. Based in Dallas, TX, we work closely with businesses to strengthen their voice, streamline their operations, and foster meaningful connections with their audiences. Our commitment to excellence, integrity, and collaboration has positioned us as a trusted partner in the communication industry. Job DescriptionJob DescriptionWe are seeking a highly motivated and experienced Customer Support Manager to lead and oversee our customer support department.
The ideal candidate will be responsible for managing the support team, optimizing service procedures, and ensuring exceptional client satisfaction. This role is perfect for someone who thrives in a dynamic environment and is passionate about delivering excellent customer experiences.
ResponsibilitiesSupervise and guide the customer support team to maintain high performance standardsDevelop and implement effective customer service procedures and policiesHandle escalated customer issues and provide timely resolutionsAnalyze customer feedback and generate reports to improve support strategiesMonitor performance metrics and establish improvement plansCollaborate with other departments to align support goals with overall business objectivesRecruit, train, and evaluate support staff as neededQualificationsQualificationsBachelor’s degree in Business Administration, Communications, or related field3+ years of experience in customer support management or similar rolesStrong leadership and team management skillsExcellent problem-solving and conflict resolution abilitiesProficient in customer service software and support toolsExceptional verbal and written communication skillsAbility to multitask and prioritize effectively under pressureAdditional InformationBenefitsCompetitive salary ranging from $62,000 to $67,000 per yearOpportunities for professional development and career growthSupportive and collaborative team environmentPaid time off and holidaysHealth, dental, and vision insuranceRetirement savings planOngoing training and leadership development programs
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