Customer Success Manager

Do you have the technical depth and stakeholder management skills to lead multi-million dollar Enterprise clients?Our client is a growing B2B technology company that provides essential communication infrastructure to major enterprises across banking, insurance, and financial services. Based in Sydney, they're expanding rapidly after securing contracts with several of Australia's largest clients across various industries including financial services and telecommunications. Their platform enables seamless communication between enterprise systems, ensuring critical data reaches the right people at the right time.

With multiple markets ready for deployment across their global enterprise clients, they need an experienced professional to lead these implementations. This position is being recruited by NextPlay, a specialist recruitment firm focused on high-growth technology companies. The RoleEnterprise Customer Success ManagerWe're seeking an Enterprise Customer Success Manager who combines technical expertise with exceptional stakeholder management capabilities. You'll be responsible for 2-4 major enterprise accounts, leading complex solution implementations across multiple markets while developing strategic partnerships with some of Australia's most high profile clients.

The role offers immediate ownership of significant expansion opportunities within existing accounts, with clear pathways to execute growth strategies across global markets. What You'll DoLead Market Implementations: Roll out proven solution blueprints to new markets within enterprise accounts, managing stakeholders, timelines, and technical requirements to ensure successful deliveryBridge Technical and Business Needs: Act as the technical liaison between enterprise clients and our development team, understanding client requests, identifying patterns, and providing initial solutions where possibleManage Enterprise Relationships: Own day-to-day management of your accounts through weekly check-ins, meticulous stakeholder mapping, SLA management, and efficient ticket system oversightExecute Growth Opportunities:

As our leadership team identifies new opportunities within accounts, you'll take ownership of implementing these solutions, ensuring smooth rollout and client satisfactionBuild Scalable Processes: Create and refine implementation playbooks, quarterly reports, and account management cadences that will define how we scaleWhat You'll BringProven B2B account management or customer success experience, ideally with exposure to enterprise clientsTechnical curiosity and demonstrated ability to quickly grasp complex systems and integrationsExceptional organizational skills with experience managing multiple stakeholders across large organizationsImplementation or project management experience, particularly in technology rolloutsResilience and professionalism to handle demanding enterprise environmentsHighly Valued:

Experience in telecommunications, payments, or transactional business-critical communicationsBackground working with global enterprises across multiple marketsProject management or solutions implementation experiencePrevious startup or scale-up experience where you've worn multiple hatsTrack record of stepping up from mid-market to enterprise accountsUnderstanding of API integrations, system architectures, or technical troubleshootingWhy Join Us?Immediate Impact: Your work directly drives revenue growth with clear, measurable outcomesEnterprise Exposure: Work with some of Australia's largest organizations while enjoying startup agilityRapid Learning: Continuously expand your technical knowledge while working on business-critical solutionsCollaborative Culture:

Join a tight-knit team that thrives on in-person collaboration, whiteboard sessions, and solving complex problems togetherClear Growth Path: As we scale, so will your responsibilities and opportunitiesAttractive Package: Competitive base salary plus performance-based bonuses tied to successful implementationsEarly applications encouraged. We're ready to interview straight away and won't wait for the closing date to meet exceptional candidates. This position is being recruited by NextPlay, a specialist recruitment firm focused on high-growth technology companies.