Are you passionate about delivering outstanding customer service and ready for a new adventure in Lisbon? We're looking for a skilled professional to join our team and make a real difference in our customers' lives. Mandatory Eu passport ( no Visa sponsorship) What You’ll Do: Resolve customer queries via chat, call, or email with empathy and efficiencyOwn customer cases end-to-end, including complex investigationsSupport fraud detection, disputes (e. g.
, chargebacks), and complaint resolutionIdentify and assist vulnerable customers, escalating when necessaryCollaborate with peers to improve processes and provide feedbackStay agile and responsive to evolving customer and business needs What You’ll Bring: Fluent English (C1/C2) and proven customer service experience (preferably in Ireland)At least 12 months of experience in fraud, disputes, or complaints handling (Mastercard/Visa rules knowledge a plus)A track record of working to performance targetsCommitment to excellence in customer support and care Perks & Benefits: Health insurance from your first dayCareer development and training opportunitiesRelocation support:
flight refund & option to live in company-provided apartmentsAnnual return flight to your home country (within Europe)Free Portuguese lessons, sports activities & team eventsThe chance to collaborate with industry leaders Location: Lisbon, Portugal
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