NHS Coordinator

Location: KIMS Hospital, Newnham Court Way, Maidstone, Kent, ME14 5FTContract Type: Permanent, 25 hours per week.Reports to: NHS Team ManagerAbout The RoleWe have an exciting opportunity for an organised and proactive NHS Coordinator to join our team at KIMS Hospital in Maidstone. This is a key role supporting the smooth coordination of NHS referrals, bookings, and patient pathways — ensuring that every patient receives an efficient and high-quality service from referral to discharge.You’ll work closely with consultants, medical secretaries, referrers, patients, and our hospital administration teams to ensure NHS activity is processed accurately and efficiently.This is a part-time role of 25 hours per week, to be worked Monday to Friday. The successful applicant will be required to attend the office each day; however, we can offer some flexibility around the specific hours worked each day between 9:00am and 5:00pm.Key ResponsibilitiesAs an NHS Coordinator, you will:Maintain NHS trust trackers and update all planned, booked and completed activity in a timely manner.Process new referrals via eRS (Electronic Referral System), ensuring accurate registration and triage.Support referrers with queries and escalate any capacity or service issues where needed.Ensure accurate data entry for NHS billing and reporting.Assist with DOS slot management and consultant availability tracking.Communicate effectively with patients to support good attendance and experience.Provide administrative support to the NHS team and manage incoming telephone and mailbox queries.Work collaboratively with internal teams to maintain compliance with NHS contracts and reporting standards.About YouYou’ll be a confident, detail-oriented individual who thrives in a busy administrative environment. You’ll have excellent communication and organisational skills, and the ability to manage multiple priorities with accuracy and professionalism.Essential Skills And ExperienceStrong administration and IT skills (including Excel and database systems)Excellent written and verbal communicationAbility to manage time effectively and prioritise workloadExperience in a customer-focused or healthcare administration roleDesirableExperience working within an NHS or healthcare environmentEducation to A-Level standard or equivalentAwareness of the eRS (Electronic Referral System)Why Join KIMS Hospital?At KIMS Hospital, we pride ourselves on delivering exceptional, patient-focused care in a supportive and forward-thinking environment. We value innovation, collaboration, and professional development — empowering our teams to deliver excellence every day.You’ll Have The Opportunity ToWork alongside a dedicated team of healthcare professionals committed to excellence.Join a supportive team where your skills and contributions make a real difference every day.Enjoy a supportive, inclusive, and high-performing workplace culture.Our Benefits Include (pro-rated For Part Time Employees)Competitive salary33 days annual leave (including bank holidays), plus your birthday offPrivate health insurance and life assuranceFree staff parkingPension schemeUp to 40% discount on some KIMS servicesEmployee Assistance Programme (EAP)Retail discounts and cashback schemesDiscounted gym membershipFree annual flu vaccinationFree eye testsReady to Apply?If you're ready to make a real difference behind the scenes of patient care, we’d love to hear from you.Click Apply Now or contact Juliet for more information on 01622 538114 or email recruitment@kims.org.ukAt KIMS Hospital, we are committed to building a diverse and inclusive workforce that reflects the communities we serve. We are proud to be a Disability Confident and Equal Opportunities employer.Please note: All offers of employment are subject to eligibility to work in the UK and satisfactory DBS clearance. For more information on DBS checks, visit gov.uk/disclosure-barring-service-check.Posted 29th October 2025Share