Care Coordinator

Job SummaryJoin Our Supportive and Forward-Thinking TeamWe have an exciting opportunity for a motivated and compassionate individual to join our Care Coordinator team. This varied and rewarding role involves regular contact with patientsboth face-to-face and over the phoneas well as a range of administrative tasks that help support the smooth running of the practice. Were looking for someone who is calm under pressure, friendly, and professional, with a strong work ethic and excellent customer service skills. A flexible approach is essential, as the role is offered on a weekly rota basis covering core hours between 7: 45am and 6:

30pm, with occasional evening shifts until 8: 30pm as part of our extended hours service. This is a great opportunity to be part of a team that truly values patient-centred care and supports each other in delivering high-quality services to our local community. Main duties of the jobAs a Care Coordinator, Your Role Will Be Varied And Patient-focused, Supporting The Practice Team In Delivering High-quality, Efficient Care. Key Responsibilities Include:

Patient Communication & SupportRespond to patient queries and incoming calls effectively and professionally, seeking guidance when requiredGreet patients and visitors at reception in a friendly and courteous mannerBook, cancel, and rearrange appointments using the clinical systemArrange interpreters for patient appointments when neededProvide test results to patients where appropriate and in line with practice protocolsAdministrative TasksHandle administrative queries and patient requestsRegister immediately necessary patients when requiredRecord and maintain up-to-date patient information on the clinical systemSupport clinicians and the management team with administrative assistanceMedical Records ManagementScan incoming letters and documents appropriatelySummarise and enter key information from incoming medical recordsManage paper records entering or leaving the practiceProcess medical reports and subject access requests in line with GDPR guidanceReception & General DutiesCarry out reception opening and closing proceduresProvide general administrative support across the practiceProvide cover for team members during staff leave or busy periodsComplete ad-hoc duties as directed by the management teamAbout UsHumberstone Medical Centre is recruiting for a Care Coordinator.

Having a population of over 11,000 patients means we require applicants who are comfortable working in a fast-paced environment and are confident using their own initiative. DetailsDate posted28 July 2025Pay schemeOtherSalary£12. 21 to £12. 71 an hourContractPermanentWorking patternFull-timeReference numberA5256-25-0005Job locationsHumberstone Medical Centre150 Wycombe RoadLeicesterLE5 0PRJob DescriptionJob responsibilitiesWe are seeking an enthusiastic and organised Care Coordinator to join our friendly and supportive team. The successful candidate will play a key role in supporting patients through their care journeyoffering coordination, administrative support, and excellent customer service both face-to-face and over the phone.

This is a patient-facing, varied role that also includes general reception duties and back-office tasks, helping to ensure the smooth day-to-day running of the surgery.

Main Duties And ResponsibilitiesReception and Patient ServicesWelcome patients and visitors to the practice in a polite and professional mannerBook, cancel, and amend patient appointments using the clinical systemTriage appointment needs and escalate urgent queries appropriatelyManage incoming calls efficiently, recording and redirecting queries as neededHandle home visit requests in line with practice protocolsRegister new and temporary patients, ensuring all paperwork is completed accuratelyAdvise patients of private service charges, take payments, and issue receiptsProvide test results in accordance with practice policyAdministrative SupportProcess repeat prescription requests accurately and promptlyScan and code documents into patient recordsSummarise incoming medical recordsFile and manage electronic correspondence, test results, and reportsHandle requests for medical reports and Subject Access Requests (SARs)Support clinicians and managers with general administrative tasksMaintain accurate and up-to-date patient information on the clinical systemPractice OperationsPerform opening and closing reception proceduresMaintain a clean, tidy, and welcoming reception and waiting areaRestock patient information leaflets and other materials as neededUndertake duties on a rota basis and provide cover for colleagues during absencesAssist with chaperoning duties (training provided)Comply with all practice policies, procedures, and NHS confidentiality standardsWork safely and efficiently in line with health and safety guidanceGeneral RequirementsAct as a positive ambassador for the practice at all timesAttend team meetings and contribute to service developmentEngage in training and development opportunities relevant to the roleCarry out other reasonable duties as requested by managementPlease note:

this job description is not exhaustive and may be subject to change following consultation to meet service needs. Job DescriptionJob responsibilitiesWe are seeking an enthusiastic and organised Care Coordinator to join our friendly and supportive team. The successful candidate will play a key role in supporting patients through their care journeyoffering coordination, administrative support, and excellent customer service both face-to-face and over the phone. This is a patient-facing, varied role that also includes general reception duties and back-office tasks, helping to ensure the smooth day-to-day running of the surgery.

Main Duties And ResponsibilitiesReception and Patient ServicesWelcome patients and visitors to the practice in a polite and professional mannerBook, cancel, and amend patient appointments using the clinical systemTriage appointment needs and escalate urgent queries appropriatelyManage incoming calls efficiently, recording and redirecting queries as neededHandle home visit requests in line with practice protocolsRegister new and temporary patients, ensuring all paperwork is completed accuratelyAdvise patients of private service charges, take payments, and issue receiptsProvide test results in accordance with practice policyAdministrative SupportProcess repeat prescription requests accurately and promptlyScan and code documents into patient recordsSummarise incoming medical recordsFile and manage electronic correspondence, test results, and reportsHandle requests for medical reports and Subject Access Requests (SARs)Support clinicians and managers with general administrative tasksMaintain accurate and up-to-date patient information on the clinical systemPractice OperationsPerform opening and closing reception proceduresMaintain a clean, tidy, and welcoming reception and waiting areaRestock patient information leaflets and other materials as neededUndertake duties on a rota basis and provide cover for colleagues during absencesAssist with chaperoning duties (training provided)Comply with all practice policies, procedures, and NHS confidentiality standardsWork safely and efficiently in line with health and safety guidanceGeneral RequirementsAct as a positive ambassador for the practice at all timesAttend team meetings and contribute to service developmentEngage in training and development opportunities relevant to the roleCarry out other reasonable duties as requested by managementPlease note:

this job description is not exhaustive and may be subject to change following consultation to meet service needs.

Person SpecificationExperienceEssentialExperience working in a customer-facing or administrative roleExperience in a healthcare, general practice, or NHS settingExperience dealing with confidential and sensitive informationExcellent communication and interpersonal skills, both written and verbalGood IT skillsAbility to manage time effectively and prioritise workloadUnderstanding of the need for patient confidentiality and GDPRAbility to work effectively in a busy, fast-paced environmentPolite, professional, and empathetic mannerAble to work well independently and as part of a teamCalm under pressure with a flexible and proactive approachReliable and punctualWillingness to learn and adaptDesirableExperience in a healthcare, general practice, or NHS settingExperience using SystmOneKnowledge of NHS appointment booking or prescription processesQualificationsEssentialGCSEs (or equivalent) in English and MathsEvidence of continuing professional developmentDesirableTraining in confidentiality, data protection, and information governanceChaperone training or willingness to undertake trainingPerson SpecificationEssentialGCSEs (or equivalent) in English and MathsEvidence of continuing professional developmentDesirableTraining in confidentiality, data protection, and information governanceChaperone training or willingness to undertake trainingDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer detailsEmployer nameHumberstone Medical CentreAddressHumberstone Medical Centre150 Wycombe RoadLeicesterLE5 0PREmployer's websitehttps: //www. humberstonemedicalcentre. co. uk (Opens in a new tab)Employer detailsEmployer nameHumberstone Medical CentreAddressHumberstone Medical Centre150 Wycombe RoadLeicesterLE5 0PREmployer's websitehttps: //www. humberstonemedicalcentre. co. uk (Opens in a new tab)LNKD1_UKTJ