Despatch Coordinator

As market leaders and experts in luxury furniture design, we take pride in our commitment to quality and innovation. For over 60 years, Nick Scali has been a nationally recognized household name in the Australian furniture industry. Following our acquisition of Plush Sofas in late 2021, we now operate over 110 showrooms across Australia and New Zealand, with exciting plans for further expansion in 2024. Join an iconic Australian retail organization and be part of an international ASX-listed company that values career development in a supportive team environment.

Job DescriptionAnswering enquiries from customers and internal staff regarding delivery issuesProvide knowledgeable, courteous and helpful customer service to internal and external customersEnsure customer satisfaction in every transaction; daily target of # of bookings are achievedTrouble shoot, problem solve and offer the best possible solution to customer queries including complaintsPrepare and enter despatch information into the DISTRIB computer system with very high accuracy and in a timely mannerCoordinate and manage delivery jobs for drivers and provide administrative support within the process. Radaro (Transport Management System) to be maintained daily. Use Radaro to prepare and route runs for sub-contractors.

Report and log customer concerns or requirements to staff in other departments in an appropriate and timely manner to minimise customer dissatisfaction. Ensure Time and Attendance is adhered within the company policies. Ensure coordination of OHS across whole of work site and implementing safe work practices where necessaryEnsure escalated issues are dealt with in a timely manner. Assist in managing Delivery teams / Carriers. Despatch administration tasks to be completed daily. Any task directed by Despatch Supervisor.

Assist both dispatch and service departments if and when required as directed by the National Despatch Operations ManagerQualificationsPrevious Despatch experience, preferred but not essential. Only those with full working rights in Australia need apply. Additional InformationWhy Work for Nick Scali?Job security at a publicly listed company trading for over 60 years and continuing to growCompetitive salaryContinuous training and career development opportunitiesA supportive team environment that values innovation and improvementFree onsite parking down a private drivewayClose to M7 motorway