Senior Client Ops Leader

Company DescriptionNIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ. com.

Job DescriptionThe individual in this role is responsible for the overall management and coordination of the Client Operations unit within a specific market. Acting as the single point of contact for all operational and technical "demand" from the Data Operations, Commercial teams, and Local Product teams, this role ensures seamless cross-functional alignment and execution across Global Operations and Technology. The role is accountable for the delivery of all market-specific outputs, ensuring both quality and timeliness, and implementing remediation plans where necessary. Key Responsibilities:

Own and drive market outcomes related to OperationsProvide timely and structured feedback to Commercial teams, managing expectations and maintaining transparencyHandle client escalations and complex queries, engaging directly with clients to enhance their experienceProactively identify and resolve cross-functional bottlenecks to improve efficiency, quality, and productivityLead the country-level quality management rhythm, focusing on Design, Relevance, Delivery, CHT, and NPS, and oversee the execution of improvement plansChampion global products, tools, and processes at the market level to ensure adoption and consistencyLead the intake and prioritization of operational and technical requests from Customer Success, Commercial, Retail, Analytics, and Product teamsAlign local practices with global standards, resolving inconsistencies and eliminating legacy approachesFacilitate and lead monthly cross-functional reviews focused on Quality, Growth Initiatives, and AIMsEnsure operational targets and growth objectives are met, while managing expenses in accordance with budgetary guidelinesMaintain strong partnerships with internal stakeholders to enhance collaboration and drive client-centric outcomesOrganize and lead T2T meetings at the market level and support client-facing engagements alongside local leadership as the operational counterpartQualificationsQualifications & Competencies:

Extensive experience in market research with a focus on OperationsProven leadership capabilities with a track record of driving cross-functional initiativesCommercial acumen with the ability to navigate and influence high-level client interactions; commercial background is a strong plusAbility to manage multiple priorities in a fast-paced environmentExceptional communication and stakeholder engagement skillsStrong team leadership and development expertiseSolid financial acumen and understanding of operational budgetsAdditional InformationOur BenefitsFlexible working environmentVolunteer time offLinkedIn LearningEmployee-Assistance-Program (EAP)About NIQNIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth.

In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ. comWant to keep up with our latest updates?Follow us on:

LinkedIn | Instagram | Twitter | FacebookOur commitment to Diversity, Equity, and InclusionNIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https: //nielseniq. com/global/en/news-center/diversity-inclusion