Nigeria Technician

Title: Nigerian TechnicianHours: Full-timeLocation: Hybrid work in Lagos Nigeria at different BioLite or Partner warehouses. The work will also involve some level of travel within Nigeria and occasionally outside Nigeria.Reports to: Emerging Markets, Warranty Operations ManagerCompensation: A competitive salary, commensurate with candidate experience.About BioLiteBioLite is a for-profit social enterprise that develops, manufactures and markets distributed energy solutions for off-grid communities around the world.This RoleBioLite is looking for an experienced Technical Support Specialist to join our team focused on After Sales and Warranty Services in Nigeria. In this role, you will deliver high-quality technical support to our partners, ensuring smooth warranty operations and resolution of product issues. You'll lead hands-on product diagnostics and repairs, support training and documentation, and contribute directly to product quality insights that drive improvement.You Will: (Job Description)After Sales & Warranty ServiceDeliver Best in Class Technical Support and After Sales Service (Training and Repair)Drive collection and consolidation of Partner data, including product feedback, critical to contributing to BioLite's Quality and Sustaining teamsNotify the EM Warranty Operations Manager of all suspected Major product quality issues and escalationsSupport in the resolution of all Partner product quality issues- Repair of Partner warranty returnsProcess & ComplianceHelp implement BioLite's Warranty Policy, processes, training and tools with PartnersWrite diagnostic, test and repair documents.Support training (Product use, Product fault diagnosis)Support Partner audits of failed and replaced units under warrantyExternal CommunicationsSupport partners by ensuring consistent, support, clear updates, and technical guidance that enables efficient warranty operations.Attend bi-weekly Partner meetings for Technical support and After Sales, ensure all technical questions raised are being addressed internally.Internal CommunicationsSupport positive collaboration with cross-functional teams—such as Business Development, Product, Manufacturing, and Supply Chain—by communicating clearly, following through on tasks, and helping resolve operational and technical issues.Work closely with the Business Development Managers for your accounts, ensuring Partner needs are managed effectively.Provide regular updates to your tasks and priorities assigned to youAttend applicable partner meetings chaired by the Business Development (BD) teamSpecial Projects / New Product IntroductionLead QC Activities (i.e. visual inspection / functional testing / charging)Lead specialised QC / Root cause InvestigationSupport specialised product re-work activities (i.e. SN rework, firmware updates)Support Field trials as required (installations, collecting data, reviewing/qcing units)You Have: (Qualifications and Experience Required)2+ years experience in a relevant technical roleBachelor of Science or Bachelor of Engineering or relevant degreeExperience working in Sub-Saharan Africa for a company producing or distributing hardware.Organisational planning of workloads and priorities to meet targets and deadlinesStrong Technical Judgement; able to consider the relative costs and benefits of potential actions, choosing the most appropriate one.Use structure, logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Strong analytical skills with the ability to follow complex instructions, and process data efficiently.Thrives in dynamic environments and adapts quickly to changing priorities or conditions.Willing to contribute in areas beyond formal job description.Takes ownership of responsibilities, demonstrates initiative, and follows through on commitments.Demonstrated English fluency, including the ability to write professional reports, conduct presentations, and engage effectively with all partners.To ApplyPlease only apply if you meet the required experience and qualificationsOur BenefitsComprehensive healthcare plansPaid holidays and PTOCommunity bonus plan and equity stock options.Referral ProgramAdventure Stipend (after two years)- matched vacation and PTO to go on an adventure that aligns with BioLite's mission (outdoor recreation, climate, social impact).