Night Auditor - FORTH Atlanta

Join the team redefining luxury hospitality in Atlanta. Join FORTH.You know that feeling? When you walk into a hotel or a restaurant and everything—and everyone—just feels right? Where every detail is so considered, where everything is so seamless, that you can let out a deep sigh and really relax?We create that feeling, with passionate people like you.FORTH is thrilled to announce a variety of opportunities at our brand-new property that opened summer 2024. It's a haven of luxury on the BeltLine's Eastside Trail that seamlessly combines a world-class hotel, an exclusive members club, exceptional dining experiences, and a holistic program of wellness treatments.We're setting a new standard for the hospitality industry, so we're seeking talented individuals who hold themselves to a higher standard, too.If you're dedicated, detail-oriented, and committed to delivering premier hospitality, we invite you to join the founding team that's creating this destination. FORTH stands for luxury, innovation, and community; contribute the energy, skills, and creativity that only you can.A Night Auditor is responsible for checking the guests in an efficiently manner and can use their name throughout the process . The person having this position must d eliver a level of service marked by its sincere focus on each guest, consistent attention to detail and commitment to excellence. They will assist in all aspects of the Front Office areas which may include, but not limited to bell services, reservation assistance, telephone services and guest experience responsibilities to ensure guest satisfaction and maximize hotel profitability. Fluid communication with other departments and superior service are required to ensure smooth operations and positive experiences for our guests.The person having this position must possess good communication skills, have the ability to resolve conflict and have a thorough understanding of policies, procedures and expectations.Because of the fluctuating demands of the company’s operation, it may be necessary that eachemployee perform a multitude of different functions; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other employee is expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.Essential Functions & ResponsibilitiesGreet every guest promptly with a smile and maintain eye contactEstablish and maintain good communications and team work with fellow colleagues and other departments within the hotelHandle all guest interactions, in person and over the phone, with the highest level of hospitality and professionalism, accommodating special requests whenever possible, resolve customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Check in guests, assure that guest is assigned type of room requested and the correct rate is charged. Settle guest bills accurately Maintain a balanced bank assigned by the hotel and make change, cash checks, exchange foreign currency as needed Reconcile all transactions at the close of each shiftCreate a friendly, comfortable and helpful atmosphere for guests that demonstrate the highest standards for gracious hospitalityAccept reservations, changes and cancellations in the absence of Reservations Department StaffHandle guest inquiries in a prompt and courteous manner, whether personally or by introducing the guest to the appropriate departmentUnderstand all aspects of the Front Office in the hotel’s Property Management System Possess knowledge of all hotel services, facilities, outlet operating hours and amenitiesUnderstand all fire/safety procedures and provide necessary assistance to guests and employees in the event of an emergencyRecord all revenue and statistics, complete daily reports, segment room and house reports to proper departmentsAudit guest accounts to ensure that rate and billing is correctAudit house and group accounts ensure that postings to these accounts are in accordance with group resumeAdhere to all standards of operations, policies and procedures, manuals, memos and verbal instructionsBe familiar with all safety and emergency procedures including OSHA requirements Reporting Relationships Reports directly to: Front Office Manager and Assistant Front Office ManagersAlso works for: General ManagerDirectly supervises: N/AIndirectly supervises: N/AKnowledge, Requirements And SkillsHigh-School diploma or GED required. One (1) year hotel or related experience preferredExcellent reading, writing and oral proficiency in the English LanguageExcellent organizational skill and attention to detail, and ability to multitaskExcellent communication skills both written and verbal Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary Must be able to maintain confidentiality of information Must be able to work a flexible work schedule including evenings and weekends Able to handle a large volume of guest interactions in an efficient and courteous manner;Proficient in Microsoft Office, Internet and other hotel programs (i.e. Property Mgmt System)Work well under pressure, requires being a team player Working Conditions/Environment The noise level in the work environment is usually moderate The person having this responsibility may have to lift up to 50lbs on a daily basis The person having this position may have to sit for one (1) hour, stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for eight (8) hours per day The work environment characteristics described herein are representative of those an Employee typically encounters while performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.