Night Auditor

Explore our very big worldWe are looking for true people person who can delight and wow our customers from the moment they walk in to the hotel. The selected candidate will become a part of our brilliant Front Office team who always strive to deliver seamless service for our guests night and day. In this role you will be a key player in helping our guests make the most of their stay whilst performing assigned audit functions. You will also work closely with the night supervisor and manager to ensure effective operation of the night emergency plans. You need to be someone with great customer service skills and who is an inclusive, thoughtful and positive team player.What you’ll be doingComplete a check lists thoroughly and correctly on a nightly basis.General Front Desk responsibilities including check in/check out, customer service, answering phones, providing guests with information etc.Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.Be aware of all accounting and auditing practices relevant to the front officeMaintain a strong presence on the front desk at peak times if on night reception, and to support the night reception if on audit when necessaryBe proactive in carrying out tasks and checklistsCarry out work delegated by the Night Managers efficiently and correctly on a timely basisStrong focus on safety and securityAssist the Night Manager with walk in situations where appropriateAttend relevant meetings where possible, and to offer ideas and suggestions for improvementHelp in achieving and maintaining relations between days and nightsWhat we’re looking forPrevious experience working within a hotel Front Office or similar customer service environment essentialKnowledge of Opera PMS is preferableNight worker experience preferredStrong Communication skills (verbal, listening, writing)InnovativePro-active, reliable and flexibleGreat conversational skills and teamwork-orientedPositive outlookThis is a full time position (40 hours per week) working night shifts.Rewards for work, benefits for your lifestyleYou’ll be supported in and out of the workplace through:Discounts on hotel rooms, gift shop items, food and beverageLearning and development opportunitiesRecognition programsWellbeing programsEncouraging managementTeam-spirited colleaguesFree gym membership, meals on duty and car parkingSimple Made PerfectAt Delta Hotels, we believe in perfecting the essentials and making every experience seamless. If you’re ready to be part of a passionate team and a global hospitality leader, we’d love to hear from you.