Night Manager

The Cork International Hotel is currently recruiting for the position of full time Night Manager. The Night Manager will represent management during the night. This role is responsible for enforcing the hotels standards of excellence for all areas being supervised. This might suit someone currently in a night porter/auditor role and looking to progress their career.SCOPE OF WORK: Under the direction of Front Office Manager, manage and co-ordinate Night Operations to provide efficient, prompt, courteous, trouble free and proactive service to guests; hence maximize rooms revenue and guest satisfaction. All work will be line with the hotels guidelines and business plan, the departmental business plan and service conceptsTo provide a safe and secure hotel environment by safeguarding guests, employees and assets of hotel against fire and other hazards, to develop and maintain sound security methods and procedures in lines with hotel guidelines and hotels business plan.To participate in partnership with the whole Cork International Hotel team in the development of the business, its ongoing success and the achievement of its customer service objectivesTo respond to all guest's requests in a prompt efficient manner and follow-up to ensure the guest is satisfied.To deal with any customer complaints as per the Service Recovery policy in the Standard Operating procedures, ensure supervisors or managers are made aware of the situation and ensure that guest complaints and issues are followed through and closedTo check guest satisfaction continuously throughout their stayMAIN DUTIES AND RESPONSIBILITIES:Is available to register, process, and greet guests promptlyChecks the daily arrival listWelcomes guests to the hotelResponds to guest's requests for information about the hotel and its surroundingsArranges for special services requested by guestsStays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shiftArranges or delegates fulfilment of customer services by supplying limited services in the following areas: Telephone services Business Service Centre Housekeeping Reservations Room Service Bar servicePrepares night audit reports as requestedDevelops and maintains a working relationship with the local fire, police and government agenciesPatrols the hotel on regular basis and documents activities in accordance with safety and security policyProcess written reports involving security at the hotel by communicating hazards with department heads and taking appropriate actionDevelops written procedure for handling any emergency that would require partial or complete evacuation of the hotel such as fire, armed robbery, severe injuries, power failure or bomb threatsEnsures that all hotel entrances and exits are locked and unlocked per hotel policyMaintains hotel key management procedure and ensures that all keys are accountable and only authorized persons have access to keysCloses the different outlets at closing time or liaising with the supervisors.Ensures that all meeting rooms and conference rooms are secured to keep unauthorized individuals out of area and prevent theft.Completes daily security log, including pertinent information from the shift.Anticipates possible and probable hazards and conditions and either corrects them or act to prevent them from happeningFollows-up and verifies arrivals by updating registration cards in regard to spelling of guest's name, address and method of paymentChanges room rates and guest rooms if a discrepancy found and informs the morning management about the changesHandles incoming guest room reservationsHandles reservations for guests with rental cars, restaurants, etc.Is aware, at all times, of current room status and room availabilityIs fully aware of Trigon Hotel Group service conceptsIs fully aware of, and knows how to handle, all current and future hotel promotionsUtilises yield management to maximise room revenue, and to fill the hotel to maximum occupancy while also proactive sellingIncreases hotel revenue by promoting food and beverage alternatives within the hotel and managers upselling and proactive sales technique amongst the night team.Familiar with the Owners and key stakeholdersMinimises loss of revenue by adhering to all established credit proceduresInsures all guests establish credit upon check-inReceives proper approval codes for cash and credit card paying customersIdentifies and records special billing instructions and notifies accounting and Front Office ManagerCompletes shift closing accurately by getting appropriate approval signatures and authorization codesAdheres to hotel policies regarding the use of cash banksCommunicates effectively with customers, colleagues, and supervisorsDemonstrates teamwork by co-operating and assisting colleagues as neededKeeps effective key controlEnsures that guest mail and messages are delivered promptlyDemonstrates a working knowledge of all services and facilities of the hotel, and effectively assists the hotel's guestsIssues safety deposit boxes to guests upon requestMaintains a clean and tidy lobby, and performs light cleaning duties if requiredContinually look at new ways to improve service standards and offerings at Trigon Hotel GroupTo complete a weekly rota ensuring adequate coverage, effective holiday control and cost-effective wages in line with projected business.Respond to guest comments and criticism in a constructive and positive manner, looking at as an opportunity to build guest count. Educate and empower team to act in a similar capacity.Demonstrate and encourage all member of team to a high ethical standard always, adhering to standards laid out in the Company's handbookConduct regular communication with team and attend departmental communication meetingsEnsure team receive timely and meaningful performance reviews or job chats Carry out team trainings on an ongoing basisBenefitOpportunity for training and career development with the Trigon GroupCompetitive rate of payRelocation AssistanceAccess to our Company Pension SchemeDeath in Service BenefitEmployee referral bonusFriends & Family discounts across our restaurantsSpecial rates in our hotel accommodationPaid internal and external training daysAccess to Trained Mental Health First AidersTeam Member Social & Wellbeing EventsTeam Member Annual Awards, Service Recognition, Monthly Team Member of The MonthMeals on DutyAssistance with Leap Cards