Showroom Host

PurposeThe purpose of the Showroom Host is to deliver an outstanding customer experience by offering a warm welcome to walk-in customers and incoming callers. The showroom host is responsible for welcoming each client, initiating the appointment by gathering relevant information, and efficiently directing them to the appropriate staff member in a professional and courteous manner. The Showroom Host will also manage various operational and administrative tasks to ensure smooth daily operations. ResponsibilitiesThese responsibilities are subject to change based on business needs Customer Interaction: Greet walk-in customers with a friendly and professional demeanor.

Collect relevant customer information and direct them to the appropriate staff member based on their needs. Answer incoming phone calls, respond to basic inquiries, and forward calls to the correct staff member. Manage incoming emails by directing them to the appropriate staff members. Explain the Safety sign-in sheet to showroom customers and obtain their signature. Showroom Maintenance: Ensure the showroom area is consistently clean, organized, and welcoming. Keep coffee, snacks, and beverages stocked; oversee coffee preparation and ensure timely ordering of supplies. Keep inventory of the showroom/janitor's closet and placing regular Sam's orders accordingly. Administrative and Operational Duties:

Use Eased Edge Software (job tracking) to coordinate with other staff members. Maintain and manage the calendar to schedule appointments and meetings effectively. Answer all phone calls promptly and professionally. Assist with other admin. Tasks as requested. Vehicle and Service Management: Maintain a detailed and thorough book of vehicle history, documenting all service and maintenance activities. Key Management System: Oversee the operations of the “KEY Cafe system”, ensuring it is functional and accessible. Assist staff using the “KEY Cafe” services. Builder and Assignment Tracking: Stay informed about current builders and their assigned staff members.

Maintain up-to-date records of staff assignments to specific builders. Support for Leadership: Act as a buffer for Christian (General Manager) and Paul (Owner), providing support and performing any tasks they request. Ensure that owners assigned task are on track, focused, and completed as required. Additional Tasks Include But Are Not Limited To Assist customers with sink check-in processes. Record and assist with the completion of pickup projects. Keep track of sample sign-outs to ensure accurate inventory management. Track daily customer traffic to monitor and report on showroom activity. Collect and record vehicle reports each Tuesday to maintain accurate records.

Receive and input customer payments accurately. Ensure that all lights, monitors, and fans are operational and doors are open at the start of each business day. Ensure all lights, monitors, and fans are turned off and doors are locked at the end of each business day. Provide job applications to potential employees and assist with the hiring process. Assist with various administrative duties as requested. Work on special projects as assigned by management. Education/Experience 1-2 years of related experience and/or training; or an equivalent combination of education and experience.

Computer Skills Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). Capable of using QuickBooks for financial tracking and reporting. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Proficient in writing routine reports and correspondence. Effective communication skills, with the ability to speak clearly and persuasively before groups of customers or employees. Mathematical Skills Ability to perform basic mathematical operations (addition, subtraction, multiplication, division). Ability to compute rates, ratios, and percentages and to draw and interpret bar graphs.

Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where standardization is limited. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Physical Demands Regular physical activities include standing, sitting, walking, talking, hearing, and handling. The maximum weight to be lifted is less than 40 pounds. Physical ability requirements include working on a computer and handling phone calls. Work Environment Indoors, with movement between temperature-controlled and non-temperature-controlled environments.

Annual Paid Holidays New Year's Day Memorial Day Independence Day Labor Day Thanksgiving Day Christmas DayAnnual Paid Vacation Time 40 hours of paid time off is available after the first 6 months of employment. Any paid time off taken in advance will be deducted from final pay. After 6 months: 40 hours of PTO, plus an additional 8 hours of PTO for each subsequent year of service. Regular Office Hours Monday to Friday: 9: 00 AM - 5: 00 PM Saturday: 9: 00 AM - 1: 00 PM (Alternating Schedule)Work Hours Monday to Friday: 8: 30 AM - 5: 30 PM with a one-hour lunch break