Account Manager | Mid-Senior

At the B2B Commercial Team, we build and scale Nord Security’s global business partnerships. If you're a strategic thinker with a knack for building high-impact relationships, step into the team turning cybersecurity solutions into business-critical growth drivers for companies worldwide. Your impact? Empowering organizations across the globe to secure their digital futures.

Main ResponsibilitiesOversee the development and execution of account success strategies across an extensive, diverse portfolio of SMB clients, ensuring alignment with company objectives and best practices;Develop and execute tactical plans to drive customer retention, account expansion, and product adoption, leveraging automation, data-driven strategies, and tools (SalesForce, Gong, Looker, Salesloft) to maximize efficiency and impact;Serve as the lead point of contact for SMB customer account management matters;Build strong relationships with high potential SMB clients with a focus on driving satisfaction, retention, and long-term growth and expansion opportunities;Ensure a seamless experience for the customer during product adoption and deployment;Work on customer agreements and renewals while managing sales pipeline and at-risk accounts;Report to the management on account status and customer insightsCore RequirementsB2B account management experience or similar experience in leading customer engagements with positive outcomes (ideally at least 2-3 years of experience, working with international B2B/SMB);Proven ability to communicate, present, and influence key stakeholders at all levels of an organization, including managers and C-level executives;Experience managing multiple projects and an extensive portfolio of SMB clients while keeping a sharp focus on detail;Knowledge of CRM software (e.

g. , Salesforce, HubSpot);Strong business acumen and negotiation skills;Excellence in written and verbal English communication skills;A data-driven approach to sales and knowledge or experience in key sales/mailing toolsBonus Points ForHaving prior experience in the technology sector with SaaS products;Building automated sales processes and communication strategies. Salary RangeGross Salary 2400-4000 EUR/MonthWhat We OfferInnovate with industry leadersWork alongside global experts to build world-leading cybersecurity tools, impacting millions of users around the world. Learn & growBoost your skills via our extensive training programs (online and offline) & other resources.

Benefit from mentorship and career-switch opportunities to grow within the company. Work in a next-gen Cyber City officeThrive in our bustling office, featuring ergonomic workspaces, modern meeting rooms, engaging events, and specialty coffee to fuel your day. Hybrid workEnjoy the flexibility with 3 office days and working from home for the remaining 2. Work from anywhereRecharge with a change of scenery – choose work from any location when you feel a need to power your creativity and drive. Physical well-beingBoost your health with free-of-charge 24/7 gym access, onsite and online workouts, and consultations led by in-house Physical Well-Being experts.

Mental & emotional healthNurture your mind with free psychologist consultations, dedicated mental health events, and premium access to top-rated wellness apps like Calm, Headspace, and Mindletic. Premium healthcareReceive private health insurance giving you peace of mind for your health needs. Extra days offEnjoy additional vacation days off as you grow with us. Plus, get extra days for sick leave, special occasions, or parenting needs. Joyful moments – special treatsCelebrate life’s big moments with special gifts from us on your birthday, anniversary, and other major events, such as weddings or the arrival of a new family member.

Company Events & Team-buildingExperience iconic Nord Security celebrations, team-buildings, and knowledge-sharing events, nurturing bonds that fuel our success. WorkationEmbark on a legendary company getaway abroad, filled with exciting activities, live concerts, engaging workshops, and epic time together. Kindly refer to our Privacy Notice for Recruitment Candidates for comprehensive information regarding our data handling procedures throughout recruitment processes: https: //bit. ly/40GWyjL