Nordic Head of Customer Service Operation & Transformation

Join Allente as our new Nordic Head of Customer Service Operation & TransformationAre you a visionary leader with a passion for transformation, innovation, and operational excellence? Do you thrive in dynamic environments where change is constant and impact is tangible?At Allente, we’re on a journey to redefine customer service across the Nordics — and we’re looking for a Head of Customer Service to lead that change.Your Mission: As Head of Customer Service, you’ll be a driving force behind our transformation agenda. You’ll lead strategic change initiatives, optimize large-scale partner operations, and shape the future of customer experience through innovation and technology. This role is pivotal in evolving our service model, enhancing efficiency, and delivering value across all Nordic markets. This position requires some travel, as our customer service operations are based in Poland.What You’ll Do: Lead transformation across systems, processes, and partner operationsLead a team of 8 experienced Customer Success professionalsManage and develop large vendor partnerships with a focus on performance, scalability, and innovationOwn CS KPIs, budget, and strategic outcomes across Nordic marketsDrive data-led decision making and continuous improvementChampion the use of technology to elevate customer experience and operational efficiencyCollaborate cross-functionally to grow CS as a sales channel, reduce churn, complaints, and friction points Integrate service-led sales strategies into the customer journeyShape our contact strategy, channel mix, and automation roadmapEnsure compliance with GDPR and other regulatory frameworksWho You Are:CompetitiveExperienced leader with strong commercial insight and strategic drive.A change agent with a proven track record in leading transformation and innovationExperienced in managing complex partner ecosystems and outsourced operationsTech-savvy and passionate about leveraging digital tools to drive impactA confident communicator who can influence across all levels of the organizationCurious, future-focused, and inspired by best practices across industriesWhy Join Us? At Allente, we #Dare to challenge the status quo, #Care deeply about our people and customers, and #Share knowledge to grow together.We offer: A permanent role in one of the Nordics’ leading media and connectivity companies Opportunities to shape and lead strategic transformationCompetitive benefits and extra vacation daysAllente TV subscription for your entertainmentA collaborative, fun, and forward-thinking cultureApplication: Ready to shape the future of customer service in the Nordics? Join us and be part of a bold transformation journey.We’re reviewing applications on a rolling basis, so don’t wait to apply!