Healthcare Support Worker - Clinical Care - General Medical OP

Are you a motivated, can-do person looking for a fresh challenge in a friendly, acute hospital environment? We’re a small, welcoming team based in the medical outpatient department, working closely with doctors, receptionists, admin staff, and colleagues from other outpatient areas to deliver high-quality patient care. The team delivers comprehensive support, covering nursing tasks and general operational needs, across a range of clinics to ensure they run smoothly and efficiently.

While the majority of your time will be spent in the outpatient department, there will be occasions when you will be needed to assist on the medical inpatient wards, providing both personal and clinical care. The successful applicant, working 2 days a week, will benefit from an opportunity to contribute to the care of hundreds of patients every week, while working across several different specialties. You’ll be part of a team that values collaboration, flexibility, and a positive attitude. Our shift pattern runs from 08: 00 to 18: 00 on Monday, Wednesday, Thursday, and Friday.

On Tuesdays, we offer an evening clinic, finishing at 21: 00. Staff work flexibly across these hours and participate in a rotating late shift to support clinics that run over, or patients awaiting transport. Any extra time worked is given back as time off in lieu. We are seeking an enthusiastic and reliable Clinical Healthcare Support Worker to join our team. This is an exciting opportunity to work in varied clinical environments, where you will play a crucial role in supporting patients throughout their healthcare journey.

The role requires working confidently within your scope of practice, showing initiative, applying effective problem-solving skills, and using appropriate escalation procedures when needed.

Key Responsibilities IncludeAssisting with the preparation and smooth running of outpatient clinicsChaperoning and supporting patients during consultations and clinical proceduresRecording observations and basic clinical measurements (following appropriate training)Supporting the recording of clinic outcomesEscorting patients and assisting with their mobility needsEnsuring a clean, safe, and well-maintained clinical environmentUsing clinical and administrative IT systems as requiredCollaborating with a multi-disciplinary team to deliver the best possible patient experienceAssisting patients with personal care Incident reportingIf you're looking for a rewarding role where you can make a real impact, we'd love to hear from you!Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas.

We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world. We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition: Flexible working hoursFast Track Staff Physiotherapy ServiceMulti Faith prayer room at NNUH Colney Lane siteDiscounted gym membershipsExcellent pension scheme and annual leave entitlementWagestream - access up to 40% of your pay as you earn itFree Park & Ride service direct to NNUH Colney Lane siteFree 24-hours confidential counselling supportOn-site Nursery at NNUH Colney LaneOn-site cafes offering staff discounts at NNUH Colney LaneSupport in career developmentFlexible staff bankSalary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronicsFor further details / informal visits contact: Name:

Cristina Savina Job title: Deputy Sister Email address: elena. savina@nnuh. nhs. uk Telephone number: 01603 289766