North America HR Operations Analyst

North America HR Operations AnalystLocation: Burlington, CanadaDepartment: People & OrganizationPosted on: September 12, 2025About UmicoreAt Umicore, we’re committed to creating materials for a better life. From reducing harmful vehicle emissions to powering the cars of the future and recycling valuable metals, we’re a global leader in circular materials technology. Our mission drives innovation and sustainability across industries.About the RoleAs the North America HR Operations Analyst, you will support the People & Organization (P&O) team in delivering high-quality HR operational services across the region. This role focuses on internal HR processes and employee support, independent of direct involvement in Umicore’s core business operations.Key ResponsibilitiesHR Service Delivery: Execute HR operational tasks with accuracy and efficiency, including employee support (P&O Cares), administrative processes, learning coordination, and documentation management.Employee Support: Respond to employee and manager inquiries via multiple channels (email, chat, phone, in-person), ensuring timely and helpful resolutions aligned with service level agreements.Stakeholder Collaboration: Partner with internal HR stakeholders and site-level teams to support regional HR needs and ensure consistent service delivery.Project Participation: Contribute to HR projects focused on process improvement, service enhancement, and technology implementation.Learning & Development Support: Administer training programs, generate reports, assign courses, and analyze training needs across North America.Recognition Program Administration: Manage site-level support for employee awards and recognition initiatives.Technology & Process Improvement: Collaborate in operational excellence initiatives, analyze data to identify improvement opportunities, and support adoption of HR technologies such as SAP, SuccessFactors, and DocuSign.QualificationsEducation: Diploma or degree in Human Resources Management or a related field.Experience: Familiarity with HR systems and tools (e.g., SAP, SuccessFactors, DocuSign) is an asset. Experience in HR operations, process improvement, and service delivery preferred.Skills: Strong communication and interpersonal skills, attention to detail, problem-solving mindset, and ability to manage multiple priorities.What We OfferUmicore fosters a collaborative and inclusive work environment where employees are empowered to grow and contribute. We offer competitive compensation, benefits, and opportunities for career development. Join us and imagine what you could do.#LI-Hybrid