NOVAK - RESIDENT ENGINEER – ANALYTICS PLATFORMS (HYBRID)

NOVAK - RESIDENT ENGINEER – ANALYTICS PLATFORMS (HYBRID ISTANBUL)Portuguese company hires for hybrid position📍 Location: Istanbul, Turkey (50% on-site at customer lab / 50% remote)⚠ Candidates must already live in Isbanbul📅 Start Date: ASAP🌍 Language Requirements: Fluent English (C1)💼 Seniority: 5+ years🌐 Sector: Telecommunications⚠ Instructions: Please send your CVs in English and make sure to include all skills and experience that match the requirements of the opportunity. This will significantly increase your chances of success______________________________________________________________About The RoleWe are looking for a Resident Engineer (RE) specializing in analytics platforms to provide on-site and remote technical support for customer analytics solutions. The Resident Engineer will play a key role in system maintenance, troubleshooting, upgrades, and performance monitoring, ensuring smooth operation of advanced analytics platforms.This role requires a hands-on technical expert with strong knowledge of network analytics products, Linux/Unix systems, and IP networking. The position combines operational support, solution integration, and issue resolution, working closely with internal and customer teams in a dynamic telecom environment.Key ResponsibilitiesTechnical Support & Maintenance Provide daily Resident Engineer (RE) support for analytics systems, ensuring high availability and performance. Monitor alarms and system health, perform routine maintenance, and resolve issues within SLA timelines. Handle trouble tickets, perform root cause analysis, and replicate issues in the lab when necessary. Support deployments, upgrades, and configuration changes of analytics products. Monitor and maintain software licenses across analytics solutions.Integration & Solution Enhancement Assist with lab planning and testing of new software, hardware, and features. Support troubleshooting and issue resolution during software release updates or interoperability testing with third-party tools. Collect logs, traces, and other diagnostic data to facilitate root cause analysis. Work alongside subject matter experts to address software or documentation issues.Documentation & Procedures Review and execute Methods of Procedure (MOPs) for testing, upgrades, and patch installations. Support acceptance test procedures (ATPs) and software update validation. Document findings, updates, and changes, and provide regular status reports to stakeholders. Offer feedback on documentation and MOP improvements for production rollout readiness.Collaboration & Communication Work closely with network operations, engineering, and customer teams to resolve technical challenges. Participate in project meetings and review calls related to system care and troubleshooting. Support coordination across different Resident Engineers, lab environments, and customer testing teams.Mandatory Requirements⚠️ The following must be clearly listed on your CV to be considered: Minimum 2 years of experience as a Resident Engineer or Technical Support Engineer in the telecommunications or analytics field; Hands-on experience with analytics platforms such as Traffica, FNI, or NA-x; Proficiency in Linux/Unix environments and Shell scripting (sh/csh/bash); Familiarity with IP networking, including TCP/IP, routing, and firewalls; Experience with network analysis tools such as Wireshark, Tshark, or Tcpdump; Strong command of English (C1 level); Ability to perform lab-based troubleshooting and patch testing; Experience using Microsoft Office tools for reporting and documentation.Nice to Have Prior experience in telecom analytics or network monitoring systems; Familiarity with software release management and patch verification; Knowledge of hardware testing and system integration processes; Exposure to DevOps tools or automation frameworks in telecom environments; Certification or training in network analytics platforms or telecommunications systems.Soft Skills Strong problem-solving and analytical thinking skills; Excellent communication and collaboration across teams; Ability to prioritize and manage multiple tasks under pressure; Detail-oriented, methodical, and highly organized; Capable of working independently while maintaining team alignment.Keywords to Include in Your CVResident Engineer Analytics Platforms Traffica FNI NA-x Linux Unix Shell Scripting TCP/IP Networking Wireshark Tshark Tcpdump Troubleshooting Patch Management Integration MOP ATP Telecommunications Istanbul Hybrid#00318281